Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexa Tolstonog

Bluffton,SC

Summary

To obtain relevant work experience in the field of Business Management to supplement my education and provide with a foundation upon which I can build my career.

Overview

10
10
years of professional experience

Work History

Hotel Executive Assistant

Montage Palmetto Bluff
05.2024 - Current
  • Oversaw property maintenance initiatives to preserve brand image standards while minimizing operational costs.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
  • Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
  • Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
  • Oversaw day-to-day operations of 300-room hotel with staff of 500 employees.

Front Desk Manager

Rancho Valencia Resort & Spa, Relais and Chateaux
10.2021 - 03.2024
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Executive Assistant

The Seagate Hotel and Spa
08.2019 - 07.2021


  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Facilitated training and onboarding for incoming office staff.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Updated and maintained confidential databases and records.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Screened personal and business calls and directed to appropriate party.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Used Salesforce to produce monthly invoices, reports, and other deliverables.
  • Led staff and vendors in providin high level of service for owner and guests.

Telemarketer

Cherry Communications, LLC
08.2018 - 01.2019
  • Made outbound calls to collect consumer behavior data for firm research
  • Collected and analyzed participant data and reformatted into appropriate format for records
  • Assisted with relevant office tasks as needed

Hostess

Matteo’s Trattoria
05.2018 - 08.2018
  • Greeted incoming and departing guests, escorted them to their designated seating area, and presented menus
  • Answered incoming calls and provided appropriate service
  • Assisted dining room staff by setting up and clearing tables, replenishing water, and serving beverages
  • Reconciled cash drawer by balancing transactions and verifying credit transactions

Receptionist

Chiropractic Office
01.2015 - 08.2016
  • Assisted patients with scheduling appointments, insurance forms, and payment
  • Recorded patient health and insurance information in office files
  • Answered and made outbound phone calls to verify appointments, insurance, and follow-ups

Education

CKI

Bachelors Degree - Business Administration And Management

Palm Beach State College
Boca Raton, FL

Assosiate of Arts -

Tallahassee Community College
Tallahassee, FL

TCC - Political Roundtable

Tallahassee Community College
Tallahassee, FL

Skills

  • Revenue Enhancement
  • Multi-Line Phone Systems
  • Complaint Management
  • Business Development
  • Sales Expertise
  • Staff Training
  • Team Performance Monitoring
  • Guest Relations
  • Bookkeeping
  • Revenue Management
  • Conflict Mediation
  • Telephone Etiquette
  • Problem-Solving Skills
  • Operations management
  • Innovation skills
  • Guest experience
  • Revenue optimization
  • Hospitality
  • Guest services management
  • Strategic planning and analysis
  • Revenue generation
  • Brand management
  • VIP services
  • Teamwork and leadership
  • Front office operations
  • Team leadership

Languages

Hebrew
Professional Working

Timeline

Hotel Executive Assistant

Montage Palmetto Bluff
05.2024 - Current

Front Desk Manager

Rancho Valencia Resort & Spa, Relais and Chateaux
10.2021 - 03.2024

Executive Assistant

The Seagate Hotel and Spa
08.2019 - 07.2021

Telemarketer

Cherry Communications, LLC
08.2018 - 01.2019

Hostess

Matteo’s Trattoria
05.2018 - 08.2018

Receptionist

Chiropractic Office
01.2015 - 08.2016

Bachelors Degree - Business Administration And Management

Palm Beach State College

Assosiate of Arts -

Tallahassee Community College

TCC - Political Roundtable

Tallahassee Community College

CKI

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Alexa Tolstonog