Alexa Trentacosta
Seaford,NY
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hostess position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Charred Brick Oven
04.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
Receptionist
John Ondrush Golf Fitness Academy
10.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone and created golf simulator appointments for guests and ensured they were cleaned when customer arrived.
Education
No Degree - Hospitality Administration And Management
University of South Carolina - Columbia
Columbia, SC05.2027
High School Diploma -
Our Lady of Mercy Academy
Syosset, NY06.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Cash Handling
- Table Bussing
- Payment Processing
- Menu Memorization
Timeline
Restaurant Hostess
Charred Brick Oven
04.2022 - Current
Receptionist
John Ondrush Golf Fitness Academy
10.2020 - 03.2021
No Degree - Hospitality Administration And Management
University of South Carolina - Columbia
High School Diploma -
Our Lady of Mercy Academy
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