Alexa Urra
Cortlandt manor
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
9
9
years of professional experience
Work History
ENL Teacher
Harrison Central School District
09.2024 - Current
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lesson plans.
- Maintained accurate records of student performance data, using it to inform ongoing instructional decisions and track progress towards learning goals over time.
- Improved reading comprehension levels among students by incorporating diverse texts that addressed various learning styles and interests.
- Collaborated with colleagues to develop interdisciplinary lessons that reinforced key concepts across multiple subject areas.
Sales Associate
Polo Ralph Lauren Factory
05.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Substitute Teacher
Hendrick Hudson School Dist
10.2023 - 06.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Substitute Teacher
Mahopac Central School District
10.2023 - 06.2024
- Contributed to positive school culture by participating in extracurricular activities and events.
- Fostered positive classroom environment, managing student behavior and promoting respect.
- Engaged parents and guardians in their children's learning process through regular communication and feedback.
- Enhanced student engagement by implementing interactive teaching methods.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Restaurant Server
Gleasons
06.2023 - 09.2023
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Restaurant Server
Taco Dive Bar
06.2017 - 09.2017
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Server
Carvel Ice Cream Store
09.2016 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Master of Science - Teaching English To Speakers of Other Languages
University of Mount Saint Vincent
Bronxville, NY05-2025
Bachelor of Arts - Elementary Education
Monmouth University
West Long Branch, NJ05-2020
High School Diploma -
Hendrick Hudson High School
Montrose, NY06-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer engagement
- Reliability and punctuality
- Relationship building
- Customer needs assessment
Languages
Spanish
Professional Working
Timeline
ENL Teacher
Harrison Central School District
09.2024 - Current
Sales Associate
Polo Ralph Lauren Factory
05.2024 - 09.2024
Substitute Teacher
Hendrick Hudson School Dist
10.2023 - 06.2024
Substitute Teacher
Mahopac Central School District
10.2023 - 06.2024
Restaurant Server
Gleasons
06.2023 - 09.2023
Restaurant Server
Taco Dive Bar
06.2017 - 09.2017
Server
Carvel Ice Cream Store
09.2016 - 06.2017
Master of Science - Teaching English To Speakers of Other Languages
University of Mount Saint Vincent
Bachelor of Arts - Elementary Education
Monmouth University
High School Diploma -
Hendrick Hudson High School
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