Alexa Valenzuela
Las Vegas,NV
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Genereal Assistant
Crown Cleaning
09.2021 - 02.2023
- Resolved customer queries regarding products or services in a timely manner
- Processed customer orders accurately and efficiently according to established procedures
- Monitored customer satisfaction by building relationships, soliciting feedback and responding to questions
- Prepared documents such as invoices, memos, letters with accuracy and speed
- Oversaw inventory, tracked supplies, and managed reordering of items
- Collaborated with other departments ensure smooth workflow processes throughout the organization
- Handled confidential information with discretion and professionalism
- Assisted in organizing and maintaining office records and filing systems
- Greeted visitors warmly, providing assistance as needed
- Managed incoming calls and emails, responding to inquiries promptly
- Resolved guest complaints quickly to deliver courteous service and promote repeat business.
Assistant Manager
BACHOCO
11.2020 - 06.2021
- Managed customer service inquiries and complaints in a timely manner
- Supervised daily operations including scheduling shifts, assigning duties
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Monitored employee attendance records, timekeeping, and payroll information
- Resolved conflicts between team members in an effective manner
- Created reports on sales trends, inventory levels, and financial data
- Resolved customer inquiries and complaints requiring management-level escalation.
Costumer Service
SA Recycling
11.2017 - 09.2018
- Answered incoming phone calls, responded to inquiries and transferred calls as needed
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals
- Coordinated communications, taking calls, responding to emails and interfacing with clients
- Responded to customer inquiries via email or telephone in a polite and professional manner
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications
- Managed calendar reminders for upcoming deadlines or events associated with the office
- Assisted with accounts receivable and accounts payable functions.
Education
Mojave High School
North Las Vegas, NV05.2013
Skills
- File Organization
- Calendar Management
- Expense Tracking
- Report Generation
- Administrative Support
Activities
Microsoft office package
References
References available upon request.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Genereal Assistant
Crown Cleaning
09.2021 - 02.2023
Assistant Manager
BACHOCO
11.2020 - 06.2021
Costumer Service
SA Recycling
11.2017 - 09.2018
Mojave High School
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