Alexa Vazquez
Delran,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Especially with kids I work amazingly with children
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Regional Orthopedics
09.2021 - 07.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for all the physician, and for physical therapy and medical facility, scheduling appointments, and handling patient inquiries.
- Managed office bookkeeping with insurance billing and patient payments.
Physical Therapy Aide
Regional Orthopedics
07.2018 - 07.2021
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enforced safety procedures with all patients.
- Maintained supply inventory by placing orders when supplies ran low.
- Coordinated daily activities of patients to support them in their individual care programs.
- Worked with patients from age 6 to 95.
- Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
Student Teaching Intern
Milbridge Elementary School
01.2020 - 03.2020
- Maintained composed, professional demeanor in classroom situations.
- Distributed tests, papers and homework assignments to students.
- Worked with classroom teacher to learn about current standards and best practices.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Utilized various teaching techniques and strategies to engage students in learning.
- Observed and participated in special learning opportunities to expand horizons and learn different approaches.
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
- Assisted in administering tests and other assessments to evaluate student progress.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
Education
High School Diploma - Student Education
Delran High School
Delran, NJ06.2021
Skills
- Medical Writing
- Patient Callbacks
- Message and Report Transcription
- Medical Transcription
- Front Desk Operations
- Patient Relations
- Online Systems
- Teamwork and Collaboration
- Petty Cash Management
- Checking Patient Details
- Office Supplies and Inventory
- Insurance Verification
- Staff Leadership
- Electronic Medical Record
- Monthly Inventory
- Data Entry Software
- Patient Health Information Access
- EHR Software
- Medical Records Verification
- Critical Thinking
- Records Maintenance
- Payment Scheduling and Collection
- Answer Telephones
- Co-Payment Collection
- Payment Plan Options
- Typing and Filing
- Appointment Scheduling
- HIPAA Guidelines
- Calendar and Appointment Management
- Call Transfers
- Route Messages
- Staff Meetings
Timeline
Medical Receptionist
Regional Orthopedics
09.2021 - 07.2023
Student Teaching Intern
Milbridge Elementary School
01.2020 - 03.2020
Physical Therapy Aide
Regional Orthopedics
07.2018 - 07.2021
High School Diploma - Student Education
Delran High School