Alexa Waal
Administrator
Zebulon,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Fairfield Inn Marriott
08.2023 - Current
- Monitored staff performance and provided feedback and guidance.
- Ensure positive guest experiences through exceptional customer service.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Collected room deposits, fees, and payments.
Customer Service Representative
Family Medical Supply
08.2022 - 05.2023
- Dedicated to delivering top-notch assistance.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Administrative Assistant
Viju Vijaysadan MD
06.2020 - 06.2022
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation using Practice Fusion EMR system.
- Maintained and updated patient records for accurate, current medical histories.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
Education
High School Diploma -
Hopatcong High School
Hopatcong, NJ06.2020
Skills
- Customer Service Management
- Computer Skills
- Data Entry
- Microsoft Office
- Administrative Skills
- Problem-Solving Skills
- Detail Oriented
Timeline
Front Desk Agent
Fairfield Inn Marriott
08.2023 - Current
Customer Service Representative
Family Medical Supply
08.2022 - 05.2023
Medical Administrative Assistant
Viju Vijaysadan MD
06.2020 - 06.2022
High School Diploma -
Hopatcong High School