Alexa Wagenhoffer
Harrington,DE
Summary
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Grotto Pizza
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Waitress Trainer
Grotto Pizza
05.2023 - Current
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Front of the House Server
Grotto Pizza
03.2019 - Current
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Addressed customer concerns swiftly and professionally, resolving issues.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
Cashier
Grotto Pizza
03.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Grotto Pizza
03.2019 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Restaurant Hostess
Grotto Pizza
03.2019 - Current
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Delivery Driver
Grotto Pizza
06.2021 - 07.2022
- Verified orders prior to completing deliveries to avoid customer complaints.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
Education
No Degree - Nursing
Delaware Technical Community College
DESkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Engaging personality
- Handling difficult customers
- ABC standards
- New hire training
- Clear and effective communication
- Outgoing personality
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- CPR/AED Certification
Timeline
Bartender
Grotto Pizza
11.2024 - Current
Waitress Trainer
Grotto Pizza
05.2023 - Current
Delivery Driver
Grotto Pizza
06.2021 - 07.2022
Front of the House Server
Grotto Pizza
03.2019 - Current
Cashier
Grotto Pizza
03.2019 - Current
Customer Service Representative
Grotto Pizza
03.2019 - Current
Restaurant Hostess
Grotto Pizza
03.2019 - Current
No Degree - Nursing
Delaware Technical Community College
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