Alexa Wirth
Glenwood City,WI
Summary
Skilled and licensed Cosmetologist with a proven track record at Fantastic Sams Cut & Color, enhancing client satisfaction through expert hair care and personalized service. Leveraged social media for a 20% increase in client base, demonstrating exceptional relationship building and sales expertise. Continuously advanced through continuing education, embodying active listening and friendly communication to exceed client expectations.
Overview
14
14
years of professional experience
Work History
Cosmetologist
Fantastic Sams Cut & Color
08.2018 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
Herrman Dairy
Assist Heard Manager
06.2010 - 08.2016
- Ensured high-quality milk output by regularly testing for mastitis, promptly addressing any issues identified.
- Increased worker safety awareness through regular training sessions on handling large animals safely and efficiently.
- Trained new staff members on farm protocols and dairy operations best practices, promoting consistency across the team.
- Streamlined communication between staff members using digital tools like mobile apps or livestock management software systems.
- Enhanced biosecurity measures by enforcing strict sanitation protocols for personnel, equipment, and facilities.
- Collaborated with veterinarians to develop herd health plans tailored to the specific challenges faced each year.
- Optimized cow comfort with regular maintenance of barn facilities, ensuring cleanliness and adequate bedding.
- Established relationships with local vendors to secure competitive pricing on feed, equipment, and other essential supplies.
- Improved overall efficiency by developing a comprehensive record-keeping system to track herd performance and breeding history.
- Implemented vaccination programs to prevent common diseases, resulting in lower veterinary costs and healthier animals.
- Enhanced herd health by implementing preventative care measures and monitoring for early detection of illnesses.
- Maximized milk production through proper nutrition management and quality feed selection.
- Maintained herd genetics with strategic culling decisions based on productivity, longevity, and temperament factors.
- Reduced calf mortality rate through close observation and timely intervention during calving season.
- Milked Number cows using milking machinery.
- Monitored milk production quality and quantity and evaluated daily data to address inefficiencies.
- Attended promptly to needs of sick cows to maintain health of livestock.
- Kept stock healthy with adequate food, water and open space.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Examined animals for signs of sickness and overall herd health.
Cosmetologist
Serenity Spalon
01.2014 - 05.2016
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Answered phone calls and emails to schedule client appointments.
Education
Cosmetology - Cosmetology
The Salon Professional Academy
Eau Claire, WI01.2014
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Clear Communication
- Men and women haircuts
- Customer Consultation
- Client Consultations
- Product Knowledge
- Social Media Promotion
- Decision-Making
- Continuing education
- Sales expertise
- Sales and Upselling
- Relationship building and management
Timeline
Cosmetologist
Fantastic Sams Cut & Color
08.2018 - Current
Cosmetologist
Serenity Spalon
01.2014 - 05.2016
Herrman Dairy
Assist Heard Manager
06.2010 - 08.2016
Cosmetology - Cosmetology
The Salon Professional Academy
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