Alexa Wright
Sylvania,OH
Summary
Compassionate and dedicated Mental Health Professional with extensive experience in crisis intervention and patient care. Proven track record of effectively managing high-pressure situations while delivering empathetic support and treatment. Committed to enhancing patient outcomes through evidence-based practices and collaborative care approaches. Skilled in de-escalating challenging situations and providing immediate support to individuals in distress. I am eager to leverage expertise in a collaborative team setting and see what a new position brings on.
Overview
1
1
Language
1
1
Certification
2027
2027
years of professional experience
Work History
Labor and Delivery ER PCT
Trinity Health - St. Joseph Mercy Hospital
Monroe, Mi
10.2025 - Current
- Assisted nursing staff with patient care activities and monitored vital signs.
- Communicated effectively with patients and families, providing education on health management.
- Documented patient information accurately in electronic health records for continuity of care.
- Collaborated with multidisciplinary teams to coordinate comprehensive patient treatment plans.
- Trained new staff on safety protocols and best practices in patient care techniques.
- Assisted nursing staff during emergency situations.
- Assisted with feeding infants.
Mental Health Crisis Hotline Operator
Monroe Mental Health Authority
Monroe, Mi
2023 - 2025
- Provided compassionate and immediate support to individuals experiencing mental health crisis through 24/7 crisis hotline, ensuring safety and de-escalation.
- Conducted thorough risk assessments and collaborated with healthcare professionals to develop effective intervention plans for callers in distress.
- Maintained detailed and confidential records of all interactions, adhering to healthcare privacy regulations and organizational protocols.
- Utilized active listening and crisis counseling skills to empower callers and connect them with appropriate mental health resources.
- Implemented evidence-based de-escalation strategies to reduce the risk of harm and promote emotional stability during crisis calls.
- Participated in continuous professional development to stay current with best practices in mental health crisis management within the healthcare sector.
Mental Health Professional - Psychiatric ICU
Promedica Flower Hospital
Sylvania, Oh
2018 - 2024
- Conducted comprehensive assessments to determine client mental health needs.
- Developed and implemented individualized treatment plans for diverse populations.
- Conducted crisis intervention and risk assessments to ensure patient safety and appropriate care in urgent mental health situations.
- Facilitated group therapy sessions and psychoeducational workshops to enhance coping skills and social support networks.
- Maintained detailed clinical documentation and compliance with healthcare regulations to support quality assurance and continuity of care.
- Implemented outcome measurement tools to evaluate treatment effectiveness.
- Utilized de-escalation techniques and therapeutic communication to ensure patient safety and reduce incidents of agitation or aggression.
- Assisted nursing staff with emergency interventions and routine care procedures, enhancing overall patient outcomes in the psychiatric ICU.
- Demonstrated proficiency in crisis management and psychiatric assessment tools to promptly identify changes in patient status.
Community Mental Health Volunteer
Monroe Mental Health Authority
Monroe, Mi
2018 - 2019
- Assisted individuals in crisis management, providing emotional support and resources.
- Collaborated with multidisciplinary team to develop treatment plans and interventions.
- Conducted outreach activities to raise awareness about mental health services available.
- Facilitated group discussions, promoting a supportive environment for participants.
- Supported administrative tasks, including scheduling appointments and managing client records.
- Participated in community events to advocate for mental health awareness and education initiatives.
- Contributed to the ongoing evaluation and improvement of program offerings based on client feedback and evolving best practices in the field.
Education
Bachelor of Science - Psychology
WGU
Online05-2027
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Typing 90-95 wpm
- Stress tolerance
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
English
Native or Bilingual
Timeline
Labor and Delivery ER PCT
Trinity Health - St. Joseph Mercy Hospital
10.2025 - Current
Mental Health Crisis Hotline Operator
Monroe Mental Health Authority
2023 - 2025
Mental Health Professional - Psychiatric ICU
Promedica Flower Hospital
2018 - 2024
Community Mental Health Volunteer
Monroe Mental Health Authority
2018 - 2019
Bachelor of Science - Psychology
WGU