Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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ALEXA ZERMEÑO

ALEXA ZERMEÑO

US

Summary

A highly motivated individual with a background in psychology and studying marketing. Results-driven professional with a strong background in both accounting/bookkeeping and customer service. Hands on experience in Marketing coordination with managing content, and coordinating promotional activities while maintaining accurate financial records and handling day-to-day accounting tasks. Excellent communication, interpersonal, and organizational skills with the ability to manage numerous projects simultaneously. Frequently praised for my reliability and attention to detail.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

United Airlines
03.2024 - Current
  • Provided frontline customer support for passengers at check-in counters, boarding gates, and ticketing areas.
  • Assisted with flight reservations, cancellations, rebookings, and special accommodations in compliance with airline policies.
  • Handled customer inquiries, complaints, and escalations professionally and efficiently to ensure passenger satisfaction.
  • Processed payments, issued boarding passes, baggage tags, and travel documents using airline systems (e.g., Sabre, Amadeus).
  • Ensured compliance with TSA regulations and airline safety procedures during check-in and boarding processes.
  • Coordinated with gate agents, baggage handlers, and flight crew to manage on-time departures and resolve passenger issues.
  • Delivered exceptional service in high-pressure environments, including delays, cancellations, and overbooked flights.
  • Met customer call guidelines for service levels, handle time and productivity.



Marketing Coordinator (Contract)

Kristen Marie & Co
09.2022 - 10.2023
  • Developed and implemented email campaigns to increase customer engagement, satisfaction and loyalty.
  • Analyzed click-through and open rates of emails to measure success of campaigns.
  • Monitored email deliverability metrics such as bounce rate, spam complaints, unsubscribes.
  • Generated content ideas to engage target audiences and increase followers.
  • Researched social media trends and monitored competitor activity, evolving highly relevant social content.
  • Monitored comments on all social media accounts and responded promptly to customer inquiries.
  • Posted on Instagram stories and post to engage with targeted audience
  • Designed and created price menu list for the business
  • Coordinated and helped organize events aimed at increasing customer engagement and driving greater foot traffic, while also putting together seasonal promotional gift bags.

Accountant/ Bookkeeper

New Cedar Lane Care Home
03.2017 - 03.2023
  • Accurately entered financial transactions into accounting software and ensured that all data was accurate and up-to-date.
  • Balanced ledgers and accounts to identify discrepancies.
  • Reviewed invoices and payments for accuracy before processing.
  • Ensured timely submission of sales tax returns in order to avoid penalties from state agencies.
  • Maintained confidentiality of client information at all times in accordance with company policy.
  • Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable.
  • Analyzed financial documents including income statements, balance sheets, budgets, payroll information, and other related documents.

Education

Bachelor of Arts (B.A.) - Marketing Candidate

San Francisco State University
San Francisco, CA
06-2027

Associate in Arts (A.A.) - Psychology

Skyline College
05.2016

Skills

  • Teamwork
  • Analytical Thinking
  • Microsoft Office
  • Square space e-mail blast
  • Quickbooks accounting
  • Acuity scheduling
  • Data analysis
  • Attention to detail
  • Organization
  • Complaint resolution

LANGUAGES

Spanish Native

Timeline

Customer Service Representative

United Airlines
03.2024 - Current

Marketing Coordinator (Contract)

Kristen Marie & Co
09.2022 - 10.2023

Accountant/ Bookkeeper

New Cedar Lane Care Home
03.2017 - 03.2023

Associate in Arts (A.A.) - Psychology

Skyline College

Bachelor of Arts (B.A.) - Marketing Candidate

San Francisco State University

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ALEXA ZERMEÑO