Alexa A. Jones
Memphis,TN
Summary
To work with a company that recognizes my skill set, abilities and potential, while being able to advance within the company.
Overview
4
4
years of professional experience
Work History
Employee Enterprise Associate HR
Memphis Shelby County Schools
Memphis, Tennessee
09.2023 - Current
- Updated existing databases with new customer information as required.
- Payroll and Compensation data entry
- On boarding transfers, new hires, rehires, terminations, suspensions, investigative leave ext.
- Answered phone calls and provided excellent customer service when needed.
- Uploaded and maintained digital records accurately.
- Verified data accuracy in databases and corrected errors.
- Utilized knowledge of various computer programs such as Microsoft Word, Excel, Access.
Total Rewards Benefits Specialist
City Of Memphis: Human Resources
Memphis, TN
03.2021 - 09.2023
- Maintained complete, up-to-date employee manuals and data.
- Overseen the annual company-wide enrollment process and the onboarding of new employment.
- Successfully interacted with plan participants via phone, email, and in-person to settle problems relating to health and welfare benefits.
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
- Sorted documents and verified the correctness and thoroughness of each page.
- Developed and implemented tailored benefit solutions in collaboration with companies.
Customer Service Specialist
City of Memphis Finance
11.2020 - 03.2021
- Corrected payroll transactions by voiding checks and issuing stop payment orders.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Managed payroll for hourly and salaried employees.
- Verified available hours against listed amounts when calculating leave time.
- Managed weekly payroll duties and submitted to the data.
- Managed accounts payable for organization of multiple personnel.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
Lead Receptionist
Orange Mound Community Center
Memphis, TN
01.2020 - 03.2020
- Responsible for managing the Community Center, submitting monthly reports, creating and maintaining programs and events for the senior/children , and also developing partnerships with outside entities to assist in the forward moving of the center.
- Verified available hours against listed amounts when calculating leave time.
- Established employee payroll files and updated existing files with new information.
Education
Diploma -
Craigmont High School
Memphis, TN2011
Skills
- Administrative Support
- Remote Work Experience
- HR Data Base
- HR Liaisons
- Data Entry
- Accounts payable
- Microsoft Office
- Oracle Database Administrator
- Medical Billing and Coding
Timeline
Employee Enterprise Associate HR
Memphis Shelby County Schools
09.2023 - Current
Total Rewards Benefits Specialist
City Of Memphis: Human Resources
03.2021 - 09.2023
Customer Service Specialist
City of Memphis Finance
11.2020 - 03.2021
Lead Receptionist
Orange Mound Community Center
01.2020 - 03.2020
Diploma -
Craigmont High School