Summary
Overview
Work History
Education
Skills
Timeline
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Alexa (Ali) Case

Midland

Summary

Experienced administrative professional with a strong background in office management, scheduling, and communication. Proven ability to handle multiple tasks efficiently, ensuring smooth operations and providing support to executive teams. Collaborative and adaptable, consistently driving the achievement of organizational goals. Recognized for reliability and fostering a positive work environment.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Trinseo LLC
08.2020 - 01.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered employee support both within the US and globally by addressing concerns effectively, and building strong relationships.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Administrative Assistant

Trinseo LLC (Kelly Services)
03.2018 - 09.2020
  • Correspond daily with individuals globally to facilitate their needs
  • Execute data mining and other projects as requested
  • Provide assistance to Trinseo employees on numerous fronts
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.

Data Analyst

AMC Consulting
03.2017 - 03.2018
  • Consolidated fragmented information into a centralized location and structure
  • Mined data to determine and validate information
  • Facilitated the work process and identify ways to optimize
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.

Shift Leader / Bartender

Sean Patricks
02.2016 - 03.2018
  • Managed employees and facilitated communication with managers
  • Enforced effective customer management
  • Trained new employees in professionalism, efficiency, multitasking and productivity
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Sales Specialist

Under Armour
08.2015 - 11.2016
  • Coordinated a large staff while ensuring customer satisfaction
  • Instructed new members on strict corporate standards
  • Initiated promotions for market expansion
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Drafted, finalized and submitted paperwork to complete sales.

Sales Associate

Gymboree
07.2015 - 01.2016
  • Assisted customers with their shopping needs
  • Provided essential management support during the busy holiday season
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Student/ Tutor

iMandarin
05.2015 - 07.2015
  • Developed relationships overseas for a real world understanding of culture
  • Actively studied and used Mandarin in day-to-day life in Shanghai
  • Refined ability to interact and excel in a foreign country

Education

Bachelor of Arts - International Studies

Texas State University
San Marcos, TX
05-2016

Skills

  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • File organization
  • Computer proficiency
  • Critical thinking
  • Documentation and recordkeeping
  • Scheduling and calendar management
  • Purchase orders organization
  • Coordination
  • Expense reporting

Timeline

Administrative Assistant

Trinseo LLC
08.2020 - 01.2025

Administrative Assistant

Trinseo LLC (Kelly Services)
03.2018 - 09.2020

Data Analyst

AMC Consulting
03.2017 - 03.2018

Shift Leader / Bartender

Sean Patricks
02.2016 - 03.2018

Sales Specialist

Under Armour
08.2015 - 11.2016

Sales Associate

Gymboree
07.2015 - 01.2016

Student/ Tutor

iMandarin
05.2015 - 07.2015

Bachelor of Arts - International Studies

Texas State University

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Alexa (Ali) Case