Alexa (Drew) Martini
Langhorne,PA
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
Torrid
07.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Camp Counselor
Kamp Kol Emet
06.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Supported campers' personal growth by providing consistent emotional and social support.
Customer Service Associate
Walgreens
12.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
Guest Advocate
Target
11.2018 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School -
New Hope Academy
Yardley, PA01.2016
High School -
Neshaminy High School
Bensalem, PA01.2015
Skills
- Good listener
- Works well with others
- Money handling
- Cashier
- Stocking shelves
- Working with children
- Answering phones
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Reliable and punctual
- Outgoing personality
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Store opening and closing
Hobbies and Interests
- Photography
- Reading
- Watching films
- Writing
Volunteer Experience
- Woods School, Working with disabled children and adults
- Calvary Christian Camp, Assisted campers' educational growth and chaperoned field trips
Timeline
Sales Associate
Torrid
07.2023 - 12.2023
Camp Counselor
Kamp Kol Emet
06.2023 - 08.2023
Customer Service Associate
Walgreens
12.2021 - 03.2022
Guest Advocate
Target
11.2018 - 11.2021
High School -
New Hope Academy
High School -
Neshaminy High School
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