Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

LaKeisha Frazier

Allen,TX

Summary

IT Operations Support Coordinator with extensive experience at Capital One, specializing in access management and compliance. Demonstrated ability to foster relationships and lead cross-functional teams, utilizing data analysis and problem-solving skills to improve operational efficiency. Expertise in Microsoft Office and Jira enhances project management and security policy adherence..

Overview

20
20
years of professional experience
1
1
Certification

Work History

IT Operations Support Coordinator

Capital One, Business Risk Office
Plano, TX
09.2017 - Current
  • Coordinated requests between internal customers and information technology teams.
  • Reviewed, analyzed, and tracked customer requests to ensure timely access provisioning within service level agreements.
  • Assisted users with new access requirements and provided general support for access issues.
  • Maintained approved access lists by collaborating with senior management to resolve exceptions weekly.
  • Partnered with business risk office and tech teams to secure testing documentation for audits.
  • Managed Issues & Events tracker to ensure timely remediation of non-compliance items.
  • Performed monthly reviews of application access to align users with appropriate business lines.
  • Compiled data analyses to provide access management recommendations to senior management.

Access Provisioning Coordinator

Zale Corporation
10.2005 - 04.2012
  • Worked with team members, clients/vendors.
  • Coordinated provisioning, equipment setup, installation/testing.
  • Preformed ad-hoc testing on store POS systems.
  • Created and Managed SharePoint Groups and Permissions for Domain Users.
  • Also, created new Sites with Unique Permissions, List and Libraries, and included workflows and user groups.
  • Managed offshore teams responsible for gathering information from resources and coordinate testing and installations.
  • Facilitated project change control meetings.
  • Coordinated the integration of multiple projects and programs, provided data, analyzed, and reported to project managers and business leads.
  • Implemented security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information.
  • Administered policies for compliance, SOX, PCI, internal/external audits.
  • Created, activated/deactivated access.
  • Led security reviews of business and IT initiatives to ensure implementation of policies/guidelines.

Education

Bachelor of Science - Food Service Management

Johnson & Wales University
North Miami, FL

Skills

  • Leadership and influence
  • Relationship building
  • Adaptability to change
  • Attention to detail
  • Interpersonal skills
  • Problem solving
  • Positive mindset
  • Presentation skills
  • Collaboration
  • Data entry proficiency
  • Communication and organization skills
  • Notary public certification
  • Microsoft Office proficiency
  • Google Workspace expertise
  • Jira knowledge
  • All Access familiarity
  • Tableau experience
  • Snowflake usage
  • Workday competency

Certification

  • Texas All Lines Adjusters License, National Institute of Adjusting
  • Field Adjusters license, TWIA
  • Auto claims adjuster’s license, State Farm
  • A+ Certification, CompTIA
  • CAPM Certification Exam Prep Course, 30hrs, Udemy
  • Project Management Training, 35hrs, Degreed

Timeline

IT Operations Support Coordinator

Capital One, Business Risk Office
09.2017 - Current

Access Provisioning Coordinator

Zale Corporation
10.2005 - 04.2012

Bachelor of Science - Food Service Management

Johnson & Wales University