IT Operations Support Coordinator with extensive experience at Capital One, specializing in access management and compliance. Demonstrated ability to foster relationships and lead cross-functional teams, utilizing data analysis and problem-solving skills to improve operational efficiency. Expertise in Microsoft Office and Jira enhances project management and security policy adherence..
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Operations Support Coordinator
Capital One, Business Risk Office
Plano, TX
09.2017 - Current
Coordinated requests between internal customers and information technology teams.
Reviewed, analyzed, and tracked customer requests to ensure timely access provisioning within service level agreements.
Assisted users with new access requirements and provided general support for access issues.
Maintained approved access lists by collaborating with senior management to resolve exceptions weekly.
Partnered with business risk office and tech teams to secure testing documentation for audits.
Managed Issues & Events tracker to ensure timely remediation of non-compliance items.
Performed monthly reviews of application access to align users with appropriate business lines.
Compiled data analyses to provide access management recommendations to senior management.
Created and Managed SharePoint Groups and Permissions for Domain Users.
Also, created new Sites with Unique Permissions, List and Libraries, and included workflows and user groups.
Managed offshore teams responsible for gathering information from resources and coordinate testing and installations.
Facilitated project change control meetings.
Coordinated the integration of multiple projects and programs, provided data, analyzed, and reported to project managers and business leads.
Implemented security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information.
Administered policies for compliance, SOX, PCI, internal/external audits.
Created, activated/deactivated access.
Led security reviews of business and IT initiatives to ensure implementation of policies/guidelines.