Alexander Abittan
Restaurant Supervisor
Miami Beach,FL
Summary
- Superb, interpersonal and customer relation skills.
- Motivated focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Marcelo Tregor
Miami Beach, FL
04.2022 - Current
- Assessed operational performance to maintain compliance with company and industry standards.
- Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided guidance and support to subordinate employees when needed.
- Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Produced detailed documentation to outline potential worker issues.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Oversaw food preparation, production and presentation according to quality standards.
- Executed emergency exercises for legal protocol in an emergency situation.
- Recommended measures for increasing profits or reducing losses related to food preparation processes or staffing levels.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Maximized service levels through hands-on leadership.
- Recruited, interviewed and hired qualified applicants for various positions within the restaurant.
Palm Catering
Louis Berk
Hollywood, FL
06.2006 - 06.2007
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Modified existing software systems to enhance performance and add new features.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Delivered products to customer locations on time.
- Understood and followed oral and written directions.
- Achieved cost-savings by developing functional solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prepared weekly payroll records based on hours worked by each employee in accordance with company policy.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
Education
High School Diploma -
Hollywood Hills High School
Hollywood, FL06-2006
Business Administration
Broward College
Fort Lauderdale, FLLanguages
English
Professional
Spanish
Limited
French
Limited
Hebrew
Elementary
Portuguese
Elementary
Certification
- Drivers License
- Safe Serve, Food Handler and Bartenders, License.
Timeline
Restaurant Supervisor
Marcelo Tregor
04.2022 - Current
Palm Catering
Louis Berk
06.2006 - 06.2007
High School Diploma -
Hollywood Hills High School
Business Administration
Broward College