Alexander Aguirre
Los Angeles,CA
Summary
Dependable actor successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Hank's Palisades
Pacific Palisades, CA
02.2023 - Current
- Consistently ranked top server in sales.
- Memorized 25+ standard drink orders and prepared them at guests requests.
- Collaborated with bar manager on updated cocktail menu ideas.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Mother Tongue
Los Angeles, CA
05.2022 - Current
- Memorize 20+ wine list (region, vintage, producer, tasting notes)
- Memorize extensive menu of international cuisine (ingredients, allergens, flavors)
- Guide guests through their evening with top-notch service standards to create memorable experiences
- Provide refills of water and alcoholic beverages
- Coordinate with kitchen on guests orders and deliver them back when ready
- Accommodating guests needs and questions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Standardized Patient
Columbia University - Standardized Patient
New York, NY
09.2019 - 01.2023
- Memorized 2-3 case scripts daily detailing symptoms of specific disease/condition for presentation during simulated learning situations
- Remained in specific character when responding to student questions
- Accurately recalled encounters with up to 10 students daily during simulated situations for scoring purposes
- Presents case information regarding patient history/medical history as elicited by students during simulated situations.
FOH Team Member
Culture An American Yogurt
New York, NY
09.2020 - 09.2021
- Managed and maintained 6 commercial ice cream makers to uphold quality and safety standards.
- Prepared yogurt and various toppings/produce while ensuring premium quality of food.
- Matched company’s aesthetic by communicating with customers in a warm and caring manner to deliver “home-like” experiences.
- Submitted 1 incident and activity report daily to alert management and address urgent situations, practicing safety and security measures.
Server/Lead Barback
Sterling Affair Catering
09.2019 - 09.2021
- Provided top-tier service to rooms of 100+ high end clients
- Assisted in upkeep and stocking of service bar at banquets
- Occasionally made drinks when head bartender requested
- Served wine and meals to high-class patrons, while providing knowledge and recommendations regarding menu items
- Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards
- Performed other duties as assigned
- Communication with support crew and management
- Collaborated with team members to accomplish goals and coordinated with peers to generate productive environments
Host/Fry Cook/Cashier
In-N-Out Burger
Prescott, AZ
04.2016 - 10.2017
- Maintained station cleanliness and replaced oil as needed
- Excelled in high pressure, fast paced environment
- Greeted and served customers in timely, friendly manner
- Ensured all food was presentable and met quality standards
- Handled monetary transactions and gave correct change.
Entrepreneur, Lawn Care Worker
Ran Business
01.2014 - 04.2016
- Provided weekly maintenance of 5-10 homes
- Used large machines and tools to tend to yard
- Communicated frequently with clients regarding billing and service satisfaction
Education
Associate of Arts - Acting
American Musical And Dramatic Academy
New York, United States09.2019
High School Diploma -
Prescott High School
Prescott, United States05.2018
Skills
- Proficient use of Ableton Live 11
- Proficient use of Adobe Lightroom
- Rapid learner and problem-solver
- Works well under pressure
- Superb with team-based work
- Exceptional interpersonal skills
- Skilled multi-tasker
- Experience with multiple POS systems
- Safe Food Handling
- Accepts Direction and Coaching Graciously
Timeline
Server/Bartender
Hank's Palisades
02.2023 - Current
Server
Mother Tongue
05.2022 - Current
FOH Team Member
Culture An American Yogurt
09.2020 - 09.2021
Standardized Patient
Columbia University - Standardized Patient
09.2019 - 01.2023
Server/Lead Barback
Sterling Affair Catering
09.2019 - 09.2021
Host/Fry Cook/Cashier
In-N-Out Burger
04.2016 - 10.2017
Entrepreneur, Lawn Care Worker
Ran Business
01.2014 - 04.2016
Associate of Arts - Acting
American Musical And Dramatic Academy
High School Diploma -
Prescott High School