Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Alexander Alonzo

Buda

Summary

Dynamic business leader with a proven track record at Feniex Industries, enhancing product offerings through strategic market research and customer feedback integration. Expert in relationship management and sales training, driving significant revenue growth while overseeing efficient inventory management and logistics. Committed to delivering innovative solutions and exceptional customer experiences.

Overview

8
8
years of professional experience

Work History

Director of New Business

Feniex Industries
Austin
09.2022 - Current
  • Enhanced emergency lighting solutions by collaborating with engineering and design teams.
  • Executed market research on industry trends to strengthen competitive positioning.
  • Integrated customer feedback during product testing for continual improvement of offerings.
  • Provided technical support by addressing inquiries and offering troubleshooting guidance.
  • Facilitated customer installations, addressing operational concerns effectively.
  • Supported sales efforts through product knowledge sharing and lead follow-ups.
  • Managed inventory levels, coordinating logistics for efficient dispatch of products.
  • Participated in product demonstrations to improve customer interactions.

Business Manager

ATLANTIS CONSULTING GROUP
Austin
12.2019 - 09.2022
  • Managed an office location while hiring and supervising customer service representatives and PHP developers.
  • Increased overall revenue by nearly 15 percent within the state.
  • Developed a successful sales training program emphasizing customer satisfaction and best practices.
  • Oversaw new business development, opening and training employees at additional locations.
  • Facilitated communication between account holders and departments, managing business licensing and payroll.
  • Established and maintained relationships with large IT firms and small startups.

Technical Support Specialist

UPS Customer Center
Las Vegas
10.2017 - 12.2019
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution

Education

Associate of Arts - General Studies

Austin Community College
Austin, TX
01.2021

High School Diploma -

Centennial High School
Las Vegas
09.2017

Skills

  • Relationship management
  • Personnel management
  • Accounting ledger maintenance
  • Revenue retention strategies
  • Business growth direction
  • Sales pipeline development
  • Sales solutions delivery
  • Bookkeeping operations oversight
  • Issue resolution expertise
  • Sales training
  • Inventory management
  • Project management

Accomplishments

  • Recognized top sales representative in multiple occasions.

References

References available upon request.

Timeline

Director of New Business

Feniex Industries
09.2022 - Current

Business Manager

ATLANTIS CONSULTING GROUP
12.2019 - 09.2022

Technical Support Specialist

UPS Customer Center
10.2017 - 12.2019

Associate of Arts - General Studies

Austin Community College

High School Diploma -

Centennial High School

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Alexander Alonzo