Alexander Alvarez
Queens,NY
Summary
Dynamic Customer Service Representative with proven success at Flushing Meadow Corona Park Aquatic Center, enhancing customer satisfaction through critical thinking and effective communication. Skilled in resolving complaints empathetically, fostering loyalty, and promoting services. Developed strong product knowledge and public speaking abilities, contributing to a positive and engaging customer experience.
Overview
1
1
Certification
Work History
Customer Service Representative
Flushing Meadow Corona Park Aquatic Center
Queens, NY
07.2025 - 08.2025
- Assisted patrons with inquiries and concerns to ensure a positive experience.
- Processed membership registrations and renewals efficiently and accurately.
- Collaborated with team members to maintain cleanliness and organization of facilities.
- Educated customers on facility rules, safety protocols, and available services.
- Supported promotional events by engaging customers and providing information about programs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Forest Hills High School
Forest Hills, NY06.2027
Skills
Repeating questions more than once for better understanding of the environment
Working with my peers to resolve situations within the facility
Gained confidence in public speaking during phone calls conversations
Critical thinking
Customer service
Certification
When my time at the flushing meadow aquatic center, I earned a certificate of Operations and customer service. I gained the second portion which is a certificate of Aquatics Trainee in Swimming Improvement program(SIP).
Timeline
Customer Service Representative
Flushing Meadow Corona Park Aquatic Center
07.2025 - 08.2025
High School Diploma -
Forest Hills High School