Alexander Alvidrez
National City,CA
Summary
Resourceful Retail Store Supervisor with over 8 years of experience. Dedicated to training excellent salespeople and maintaining a productive workplace. Adept at scheduling and shrink minimization.
Practical Manager skilled in hiring, recruiting and training applicants for various store positions. Outstanding sales and product knowledge with success managing all floor presentations and flow of goods to sales floor. Motivational, goal-oriented and focused at all times.
Talented Store Manager bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency.
Overview
12
12
years of professional experience
Work History
Retail Store Supervisor
Probody Warehouse
07.2021 - Current
- Oversaw employees and store functions on daily basis.
- Answered product questions and assisted customers in selection and checkout.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Conducted inventory analysis to determine optimal stock levels.
- Determined layout of store merchandise for visual appeal to consumers.
- Organized shift meetings to communicate and resolve issues for night operations.
- Rectified issues with all staff departments.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Trained and oriented associates to maximize team performance.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
Front Office Assistant
Sweetwater Union High School District
08.2016 - 06.2021
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Provided clerical support, addressing routine, and special requirements.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Developed and implemented office policies to enhance efficiency in operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained and supervised employees on office policies and procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Developed and implemented strategies to streamline office operations.
Assistant Manager - HR
Vitamin World USA
04.2014 - 07.2016
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Recruited top talent to maximize profitability.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Coordinated technical training and personal development classes for staff members.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Store Manager
General Nutrition Center
01.2012 - 03.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
Education
High School Diploma -
Chula Vista Highschool
Chula Vista, CA06.2009
Skills
- Customer Service Management
- Applicant Screening
- Eligibility Requirements
- Resume Screening
- Customer Experience Enhancement
- Bank Deposit Preparation
- Staff Meeting Leadership
- New Employee Orientation
- Team Goals
- Recruitment
- Recruitment and Selection
- Staff Management
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Supervisor
Probody Warehouse
07.2021 - Current
Front Office Assistant
Sweetwater Union High School District
08.2016 - 06.2021
Assistant Manager - HR
Vitamin World USA
04.2014 - 07.2016
Store Manager
General Nutrition Center
01.2012 - 03.2014
High School Diploma -
Chula Vista Highschool