Alexander Andrade
Stockton,CA
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
Lodi
03.2021 - Current
- Managed over 30 customer interactions per day, providing detailed product information and resolving issues, enhancing customer satisfaction and retention
- Regularly analyzed customer needs to recommend optimal solutions, often customizing responses based on individual queries
- Adapted to new sales software within a week of deployment, quickly becoming proficient and training others in its use
- Excelled in explaining complex product features in simple terms, ensuring customers understood all details, which minimized confusion and follow-up issues
- Worked closely with the marketing team to align sales strategies with new promotions, which improved team efficiency and sales outcomes.
Apple Pro Consultation Agent
Geek Sqaud
Stockton
05.2018 - 01.2021
- Provided in-depth technical support and troubleshooting for Apple products, including macOS, iOS devices, and associated software, resolving issues ranging from simple software malfunctions to complex hardware failures
- Delivered high-quality customer service, addressing client concerns with Apple devices, ensuring that all technical issues were resolved to the customer's satisfaction
- Assisted with the installation, configuration, and upgrading of software and applications, ensuring optimal device performance
- Documented troubleshooting processes and outcomes, creating detailed reports on issues and resolutions that helped refine future tech support strategies
- Collaborated with a team of tech support agents to manage high service demand periods, sharing knowledge and strategies to improve team efficiency.
Customer Service Specialist
Best Buy
Stockton
10.2017 - 05.2018
- Provided comprehensive customer support by handling inquiries, managing returns, and processing exchanges
- Assisted customers with online orders, which involved navigating the Best Buy website and internal systems to track order statuses, modify orders, and resolve issues
- Resolved customer complaints and issues by identifying the underlying problems and finding quick and effective solutions
- Regularly updated on new product features and changes in return policies to ensure accurate information dissemination to customers.
Education
Certification in Business Administration -
San Joaquin Delta College
Skills
- Customer Service
- MS Office
- Sales
- Technical Support
- Operating Systems
- Software troubleshooting
- Team Collaboration
- Problem-Solving
- Adaptability
- Communication
- Windows
- Computer networking
Languages
English, Fluent
Timeline
Mobile Expert
T-Mobile
03.2021 - Current
Apple Pro Consultation Agent
Geek Sqaud
05.2018 - 01.2021
Customer Service Specialist
Best Buy
10.2017 - 05.2018
Certification in Business Administration -
San Joaquin Delta College