Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Andujar

Poinciana,Florida

Summary

Dynamic and results-driven professional with extensive experience in warehouse operations and customer service, primarily at Publix Distribution Center. Proven track record of optimizing processes, improving team efficiency, and ensuring safety and accuracy in fast-paced environments. Highly skilled in data entry, complaint resolution, and using software tools to streamline operations. Adept at handling high-pressure situations with professionalism and a customer-focused approach. Recognized for strong communication, problem-solving abilities, and adaptability in achieving team and organizational goals.

Overview

7
7
years of professional experience

Work History

Warehouse Forklift Operator

Publix Distribution Center
01.2025 - Current
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Reduced product damage by performing routine forklift maintenance and safety checks.
  • Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
  • Assisted with periodic physical inventory counts, ensuring accuracy and integrity in stock records through meticulous tracking of items moved via the use of a warehouse forklift.

Account Supervisor

ResultsCX
08.2022 - 01.2025
  • Assisted in creating comprehensive reports on key metrics related to escalations, informing data-driven business decisions.
  • Served as an expert resource within the company regarding escalated cases, sharing knowledge with colleagues seeking advice or guidance.
  • Enhanced team efficiency by developing and implementing escalation procedures.
  • Maintained a high level of customer service during difficult situations, preserving brand reputation.
  • Strengthened customer trust by ensuring transparency during the escalation process.
  • Ensured timely updates to customers throughout the escalation process, setting clear expectations for resolution timelines.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call (30-60 calls) volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.

Freight Handler /Yard Hostler Driver

Southeastern Freigt Lines
01.2018 - 08.2021
  • Loaded and unloaded trucks.
  • Inspected freight for any damage or faults prior to loading.
  • Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
  • Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
  • Demonstrated strong attention to detail while inspecting trailers for potential hazards or maintenance needs, preventing incidents in the yard.
  • Showcased strong problem-solving abilities when faced with challenging parking scenarios or unexpected obstacles.
  • Increased safety in the yard by conducting thorough pre-trip inspections of hostler trucks, ensuring proper functionality and reporting any issues.
  • Expedited trailer movements by accurately tracking container locations using a computerized inventory system.
  • Improved yard efficiency by skillfully maneuvering trailers into tight spaces and maintaining an organized work environment.

Education

Bachelor of Science - Computer Science

Full Sail University
Winter Park, FL
12-2026

Skills

  • Assertiveness
  • Goal setting and achievement
  • Client retention strategies
  • Spreadsheet tracking
  • Call center experience
  • Data entry
  • Administrative support
  • Complaint handling
  • Object-oriented programming
  • Software development
  • Web development
  • Javascript
  • SQL
  • Python
  • C
  • CSS, HTML

Timeline

Warehouse Forklift Operator

Publix Distribution Center
01.2025 - Current

Account Supervisor

ResultsCX
08.2022 - 01.2025

Freight Handler /Yard Hostler Driver

Southeastern Freigt Lines
01.2018 - 08.2021

Bachelor of Science - Computer Science

Full Sail University

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Alexander Andujar