Alexander Archetti
East Hampstead,NH
Summary
Customer service professional with demonstrated ability to build and maintain client relationships while ensuring customer satisfaction. Consistently delivers high-quality service by understanding client needs and providing tailored solutions. Known for collaborative teamwork and adaptability in dynamic environments, leveraging strong interpersonal and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Relationship Advocate
Fidelity Investments
Merrimack, NH
05.2025 - Current
- Facilitated resolution of customer inquiries, enhancing satisfaction and retention rates.
- Developed and maintained strong relationships with clients through proactive communication and support.
- Analyzed customer feedback, identifying trends to improve service offerings and user experience.
- Collaborated with cross-functional teams to streamline processes, improving operational efficiency.
Bartender & Server
Tuscan Market
Salem, NH
03.2020 - 05.2025
- Pour wine, beer, and cocktails for guests in a fast-paced environment
- Teach guests about our menu, including the origination of our imported Italian ingredients
- Greet and promptly attend to the various needs of the guests
- Assisted in the grand opening of the new location
Dairy Clerk
DeMoulas Super Markets, Inc.
Methuen, MA
09.2016 - 01.2020
- Stocked department shelves, organized inventory, and rotated products according to expiration dates
- Assisted manager in ordering new inventory based on customer input
Education
Masters of Science - Finance
University of Massachusetts Lowell
Lowell, MA08.2025
Bachelor of Business Administration - Finance
University of Massachusetts Lowell
Lowell, MA05.2024
Skills
- Computer: Microsoft Excel, Word, PowerPoint, Access; Tableau; Thomson Reuters ONESOURCE; Adobe Premiere
- Soft: Teamwork, time management, customer service, critical thinking, communication, decision making, attention to detail
- Hobbies: Powerlifting, cycling, cooking, reading, bowling, skiing
- Multitasking Abilities
- Effective communication
- Teamwork and collaboration
- Customer service
- Problem-solving
ACTIVITIES
UML Finance Society Attend numerous speaker forums involving interaction and communication with recruiters in the accounting field
Certification
General Securities Representative (Series 7) – FINRA
Uniform Securities Agent State Law (Series 63) – NASAA
Securities Industry Essentials (SIE) – FINRA
ACTIVITIES
- St. Francis of Assisi Parish, Rectory & Religious Education Summer Camp
- Counseling and teaching young teens about group collaboration, work ethic, problem solving techniques; managing funds for activities
- Dracut, MA
- May 2016 - May 2019
Timeline
Customer Relationship Advocate
Fidelity Investments
05.2025 - Current
Bartender & Server
Tuscan Market
03.2020 - 05.2025
Dairy Clerk
DeMoulas Super Markets, Inc.
09.2016 - 01.2020
Bachelor of Business Administration - Finance
University of Massachusetts Lowell
Masters of Science - Finance
University of Massachusetts Lowell