ALEXANDER AUSTIN
Los Angeles,CA
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
8
8
years of professional experience
Work History
Aflac Insurance Agent
Aflac
09.2023 - Current
- Verified patient insurance coverage and explained insurance billing procedures bringing in 80k in 4th quarter sales.
- Assisted patients in understanding their health insurance plans and navigating reimbursement process
- Performed administrative duties such as scheduling appointments, billing, and insurance claims processing.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating commitment to exceptional service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Utilized CRM software to manage client relationships.
- Negotiated favorable terms on behalf of clients by leveraging industry knowledge during interactions with carriers.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
Visual Arts Teacher
Summer Night Lights
05.2023 - Current
- Summer Night Lights: Lead youth and community night events to engage and promote community and family involvement.
- Utilized motion graphics and animation to enhance visual presentation of projects.
- Worked with community liaison to obtain partnerships that enhance students' recreational activities and gross motor skills.
- Demonstrated strong organizational and time management skills while managing multiple park projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assessed ongoing changes in behavior, circumstances, or conditions that may affect child safety and education.
- Collaborated with colleagues to develop interdisciplinary lessons that connected subject areas and increased student understanding of complex concepts.
Older Youth Leader
Think Together
10.2022 - 01.2024
- Implemented a volunteer program that encouraged youth to give back to their community and develop a sense of self-worth
- Developed a comprehensive case management strategy that provided targeted support to at-risk youth, resulting in improved academic and social outcomes.
- Increased attendance at weekly meetings by implementing creative marketing strategies targeting local youths.
- Oversaw budget management for the youth programs, ensuring financial responsibility in spending decisions.
- Maintained accurate records of participant progress, using data to inform future program improvements.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
Project Coordinator
Inked
03.2023 - 07.2023
- Identified and resolved project issues quickly and efficiently, minimizing their impact on project progress
- Implemented project lifecycle management processes to ensure project requirements were documented and tracked throughout project.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Enhanced team collaboration through regular meetings, fostering positive work environment for increased productivity to produce feature film.
- Played active role in brainstorming sessions held for purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by company.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
Student IT Specialist
The University of South Florida
03.2020 - 12.2021
- Documented IT processes and procedures, allowing for faster onboarding of new employees
- Created effective onboarding program that shortened time it took to onboard new employees by 19%.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Outreach Manager
Resilience Inc
02.2020 - 11.2021
- Organized successful events to connect with university organizations and promote organizational goals.
- Developed partnerships with local community organizations to expand outreach efforts.
- Managed online marketing campaigns to increase brand awareness and drive engagement resulting in 2 celebrity sponsorships.
- Drafted and relayed emails to celebrities, influencers, and organizations to promote company.
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Established and implemented sustainable and diverse funding strategies to support financial and operational objectives of organization.
- Collaborated with internal teams to develop targeted marketing campaigns that increased program reach and impact.
Office Assistant
The University of Central Florida
03.2019 - 01.2020
- Answering calls and directing students and parents to designated areas
- Overseeing clerical tasks, such as sorting and sending mail
- Keeping an inventory of office supplies and ordering new materials as needed
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Equipment Manager
University of Central Florida
11.2018 - 03.2019
- Wayne Densch Stadium UCF: Oversight of inventory control procedures to ensure accurate tracking of equipment
- Implemented preventative maintenance schedules to minimize downtime and increase efficiency
- Responsible for purchasing, maintaining, and repairing all equipment used on job sites.
Warehouse Associate
Amazon
10.2016 - 12.2018
- Maintained clean and organized work environment to maximize productivity
- Collaborated with team members to meet production goals and ensure customer satisfaction
- Operated forklifts and pallet jacks to safely move products within warehouse
- Efficiently managed inventory levels and processed orders for timely shipment.
- Trained new employees on Amazon company policies, procedures, and product knowledge, increasing overall team performance.
- Participated in staff meetings to discuss goals, challenges, ideas for improvement, fostering open communication within team environment to better warehouse.
Education
Master of Science - Sociology, Film Studies
The University of South Florida
Tampa, FL08.2023
Associate of Arts - Liberal Arts
Florida State College At Jacksonville
Jacksonville, FL07.2018
Skills
- Training and mentoring
- Compensation and benefits
- Employee Retention
- Organizational Development
- Project Management
- Employee Relations
- HR policies and procedures
Accomplishments
- Habitat For Humanity Volunteer: Present
- New Filmmakers LA: 2022 - Present
- Theatre Volunteer: 2020 - Present
- United States Congressional Award - 2022
Timeline
Aflac Insurance Agent
Aflac
09.2023 - Current
Visual Arts Teacher
Summer Night Lights
05.2023 - Current
Project Coordinator
Inked
03.2023 - 07.2023
Older Youth Leader
Think Together
10.2022 - 01.2024
Student IT Specialist
The University of South Florida
03.2020 - 12.2021
Outreach Manager
Resilience Inc
02.2020 - 11.2021
Office Assistant
The University of Central Florida
03.2019 - 01.2020
Equipment Manager
University of Central Florida
11.2018 - 03.2019
Warehouse Associate
Amazon
10.2016 - 12.2018
Master of Science - Sociology, Film Studies
The University of South Florida
Associate of Arts - Liberal Arts
Florida State College At Jacksonville