Alexander Baez
Passaic,NJ
Summary
Dedicated and self-motivated professional with over 5 years experience in customer service and administrative support. Proven ability to excel in remote work environments, demonstrating exceptional communication and time management skills. Skilled in using tools such as Zoom, Slack and Trello, with a track record of improving customer satisfaction scores by 25%. Committed to delivering high-quality results and fostering positive virtual collaboration with teams and clients .
Overview
5
5
years of professional experience
Work History
Remote Customer Service
Voiceteam
02.2024 - 10.2024
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Boosted membership retention through attentive customer service and personalized interactions.
- Contributed to increased sales by offering exceptional customer service and building rapport with clients.
- Provided exceptional customer service by responding promptly to inquiries from both current members and prospective clients.
Sales Associate
Toyota Dealership
04.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Remote English-Spanish Consecutive Interpreter
LanguageLine
01.2021 - 04.2023
- Upheld professional standards of ethical conduct while handling sensitive information during confidential meetings requiring English-Spanish consecutive interpreting services.
- Developed translated forms and educational materials for non-English speaking or hearing populations.
- Maintained professional integrity while handling confidential information during private meetings requiring accurate interpretation services.
- Enabled effective communication between medical professionals and patients by delivering accurate interpretations of diagnoses and treatment plans.
- Facilitated clear understanding during negotiations by providing precise English-Spanish interpretation on a wide range of topics.
Driver Helper
Kohler Distributing
11.2019 - 04.2020
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Communicated effectively with dispatchers, providing real-time updates on delivery progress and potential delays.
Education
Associate of Applied Science - Business
William Paterson University of New Jersey
Wayne, NJ05-2024
High School Diploma -
Passaic High School
06.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Data Entry
- Customer Relations
- Call center experience
- Microsoft Excel
- Microsoft Outlook
- Technical Support Tools
Timeline
Remote Customer Service
Voiceteam
02.2024 - 10.2024
Sales Associate
Toyota Dealership
04.2023 - 02.2024
Remote English-Spanish Consecutive Interpreter
LanguageLine
01.2021 - 04.2023
Driver Helper
Kohler Distributing
11.2019 - 04.2020
Associate of Applied Science - Business
William Paterson University of New Jersey
High School Diploma -
Passaic High School
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