Dependable leader, successful providing fast, high-quality customer service to customers. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff, and management.
Overview
8
8
years of professional experience
Work History
Bar Manager/Head Bartender
Handlebar
08.2023 - 05.2025
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Closed out cash register and prepared employee tips, prepared cash drawers for the next day, and filed a cash report after shifts.
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Mentored and trained staff members to ensure exceptional customer service standards.
Handled conflict resolution among staff members and customers promptly and professionally, maintaining a positive work environment.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bartender
Herbies
06.2023 - 04.2024
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Bartender
360 Rooftop Bar
03.2022 - 04.2023
Greeted customers with a positive and welcoming attitude
Prepared alcoholic or non-alcoholic beverages for bar and patrons
Assessed bar customers' needs and preferences and making recommendations
Server/Cook/Delivery Driver
Sauce On The Side
10.2020 - 10.2021
Displayed enthusiasm and promoted excellent service to customers
Cultivated warm relationships with regular customers
Bussed and reset tables to keep dining room and work areas clean
Assistant Kitchen Manager
Foundry Public House
04.2018 - 05.2019
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Checked and tested foods to verify quality and temperature
Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals
Delivery Driver
Jimmy John's
02.2017 - 04.2018
Completed on-time deliveries by choosing best and most efficient routes
Education
Psychology -
Southern Illinois University Edwardsville
Edwardsville, IL
05.2016
High School Diploma -
Quincy Senior High School
Quincy, IL
Skills
Shift Management
Team leadership
Problem-solving
Outgoing personality
Money handling
POS
Bartending both fast paced environments and carefully crafted cocktails
Newcomer Program Director at Nahed Chapman New American Academy at RooseveltNewcomer Program Director at Nahed Chapman New American Academy at Roosevelt