Alexander Baldwin
Indianapolis,IN
Summary
Adept at enhancing client relations and efficiently managing account and complaint resolutions, significantly boosted client satisfaction at Location Services. Having expertise in follow-up skills and active listening, coupled with a proven track record in team support and escalation management, positions me as a valuable asset to any customer-focused team.
Overview
3
3
years of professional experience
Work History
Client Service Representative
Location Services
05.2023 - Current
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Investigated and resolved client inquiries and complaints quickly.
Server/Bartender
Flix Brewhouse
03.2022 - 04.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Carmel High School
Carmel05-2019
Skills
- Account management
- Follow-up skills
- Outbound calling
- Client relations
- Complaint handling
- Escalation management
- Team member support
Timeline
Client Service Representative
Location Services
05.2023 - Current
Server/Bartender
Flix Brewhouse
03.2022 - 04.2023
High School Diploma -
Carmel High School
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