Alexander Bandimere
Winter Garden,FL
Summary
Dynamic professional with extensive experience at Walt Disney Company, specializing in public speaking and customer engagement strategies that drive guest satisfaction. Demonstrated ability to enhance visitor experiences through customized interactions and compelling storytelling techniques, resulting in consistently high satisfaction ratings. Proficient in training and mentoring team members, cultivating a collaborative atmosphere that prioritizes exceptional service delivery and creates lasting memories for guests.
Overview
20
20
years of professional experience
Work History
Tour Guide
Walt Disney Company
04.2019 - Current
- Led engaging tours, educating groups on historical landmarks and cultural significance.
- Developed customized itineraries tailored to diverse client interests and preferences.
- Facilitated seamless group interactions, ensuring positive experiences and high satisfaction rates.
- Implemented safety protocols, maintaining a secure environment for all participants during excursions.
- Trained new guides on effective storytelling techniques and customer service best practices.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Stayed current on area history and attractions by regularly updating tour information accordingly.
- Guided groups of up to 20 people on scheduled tours.
Guest Relations Host
Walt Disney Company
01.2018 - Current
- Fostered exceptional guest experiences by promptly addressing inquiries and resolving issues.
- Collaborated with team members to enhance service delivery and ensure guest satisfaction.
- Enhanced guest satisfaction by promptly addressing and resolving issues during their stay.
- Handled guest complaints professionally, offering solutions that met both guest needs and hotel protocols.
- Coordinated special requests for guests such as transportation services, event tickets, or room upgrades when available.
- Maintained a welcoming environment for guests by ensuring the lobby and common areas were clean and well-organized.
- Managed bookings, cancellations, and changes efficiently while maintaining accurate records in reservation system.
Bear Builder
Build A Bear Workshop Inc
05.2011 - 02.2015
- Directed assembly of custom plush toys, prioritizing quality control and meticulous attention to detail.
- Optimized inventory management processes, significantly enhancing efficiency in stock organization and handling.
- Worked collaboratively with team to elevate customer engagement through immersive bear-building experiences.
- Processed cash transactions with precision, ensuring seamless operations and customer satisfaction.
- Drove store sales growth by employing effective upselling techniques and promoting complementary products.
- Trained new staff on assembly techniques and customer service best practices.
Employee
Bandimere Speedway
04.2005 - 02.2015
- Exhibited self-motivation and accountability in all responsibilities undertaken.
- Thrived in dynamic, fast-paced environments requiring quick decision-making.
- Demonstrated proficiency in both independent tasks and collaborative team efforts.
- Adapted swiftly to new challenges, showcasing a strong learning aptitude.
- Assessed participant performance and rule compliance, offering constructive feedback for improvement.
- Partnered with teams to create training programs enhancing officiating quality across events.
- Ensured a safe racing environment by monitoring track conditions and mitigating hazards.
- Facilitated communication among referees for consistent game execution.
Dinning Room Host
Chick-fil-A
01.2010 - 06.2012
- Greeted and seated guests, ensuring prompt and courteous service.
- Collaborated with kitchen staff to coordinate timely food delivery.
- Trained new hosts on service standards and guest interaction protocols.
- Monitored dining room atmosphere, addressing guest needs proactively.
- Maintained cleanliness and organization of the dining area, contributing to a pleasant atmosphere for guests.
- Enhanced guest satisfaction by providing prompt and courteous service in a busy dining room environment.
- Coordinated large event bookings, facilitating seamless execution of special occasions in the dining room.
Education
High School Diploma -
Faith Christian Academy
Wheat Ridge, CO05.2013
Skills
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Creative solutions
- Humor and wit
- Customer engagement
- Tourism management
- Historical research
- Training and mentoring
- Effective storytelling
- Memory retention
Timeline
Tour Guide
Walt Disney Company
04.2019 - Current
Guest Relations Host
Walt Disney Company
01.2018 - Current
Bear Builder
Build A Bear Workshop Inc
05.2011 - 02.2015
Dinning Room Host
Chick-fil-A
01.2010 - 06.2012
Employee
Bandimere Speedway
04.2005 - 02.2015
High School Diploma -
Faith Christian Academy
Similar Profiles
Dr. Christie Mills-BrownDr. Christie Mills-Brown
Senior Director of A&R at The Walt Disney Company,Walt Disney AnimationSenior Director of A&R at The Walt Disney Company,Walt Disney Animation
SAMMIA PRATTSAMMIA PRATT
Business Affairs Director at The Walt Disney Company - Disney InstituteBusiness Affairs Director at The Walt Disney Company - Disney Institute
FRANCESCA FASCETTIFRANCESCA FASCETTI
Senior Manager, Scripted Development at Disney+ / The Walt Disney CompanySenior Manager, Scripted Development at Disney+ / The Walt Disney Company
Niranjana N TNiranjana N T
Channel Sales Executive - Advertising Sales at The Walt Disney Company India | Disney StarChannel Sales Executive - Advertising Sales at The Walt Disney Company India | Disney Star
Ashley BlocklingerAshley Blocklinger
Attractions Cast Member at Walt Disney WorldAttractions Cast Member at Walt Disney World