Alexander Barajas Martinez
Los Angeles,CA
Summary
Driven by a results-focused approach, I leveraged my expertise in inventory management and exceptional customer service at Vons Grocery Store to significantly enhance shopping experiences. My adeptness in forklift operation and ability to foster teamwork led to a noticeable improvement in efficiency and customer satisfaction, underscoring my commitment to operational excellence and positive client interactions. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. I am Driven by customer satisfaction and I am not afraid of challenges. Ready and eager to work.
Overview
4
4
years of professional experience
Work History
Grocery Clerk
Vons Grocery Store
South Pasadena, CA
09.2022 - Current
- Able to manage Approximately multiple vendors, or 10 loads, calls and even emails to ensure each of them receive
- Proficient in grocery receiving where I would receive all grocery shipments, vendors and products examining each of them for grocery defects or damage
- Proficient in Verifying shipment information and payment via invoice and scan gun.
- Experienced in organizing and documenting receiver shipment data for its correct departments and locations.
- Correctly handled cash transactions at the checkstand meanwhile assuring the customer experiences a friendly time.
- Skilled at ordering precise products to ensure that all the products are nicely filled with no empty spaces on shelves.
- Skilled at working quick and efficiently to build sale displays for customer satisfaction.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Enabled seamless communication between departments by relaying important information regarding inventory levels or special promotions.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Full Time Beer Merchandiser
Anheuser-Busch
Santa Fe Springs, CA
10.2021 - 07.2022
- Break down 3 loads of beer for 3 different stores in a timely manner and continue to ensure account manager satisfaction with each time I worked their store
- Managed multiple account beer backrooms to ensure that they are organized and clean.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Established strong vendor relationships between customers to maintain and support business.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Incorporated new design techniques to create innovative and eye-catching displays.
Sales Associate
Big 5 Sporting Goods
Los Angeles, CA
04.2020 - 08.2021
- Update all racks and displays to ensure they are representing what our company was trying to accomplish.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Sociology
Pasadena City College
Pasadena, CA06.2027
High School Diploma -
Benjamin Franklin High School
Los Angeles, CA06.2019
Skills
- Ability to work well in a team
- Customer Service
- Forklift Operating License
- Attention to Detail
- Teamwork and Collaboration
- Excellent Communication
- Product stocking
- Punctual and Reliable
- Customer service-focused
- Workplace Safety
- Assisting customers
- Stock Rotation
- Heavy Lifting
- Training and mentoring
- Written and oral communication
- Merchandise Stocking
- Restocking produce
- Customer Service-Oriented
- Store maintenance
- Cashier experience
- Shelf organizing
- Order Fulfillment
- Monitoring inventory
- Placing orders
- Product Recommendations
- Maintaining displays
- Price Checking
- Monthly inventory
- Store Cleaning
- Operating pallet jacks
- Unloading Deliveries
- Opening and closing procedures
- Temperature Monitoring
- Invoice Processing
- Accurate Cash Handling
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Grocery Clerk
Vons Grocery Store
09.2022 - Current
Full Time Beer Merchandiser
Anheuser-Busch
10.2021 - 07.2022
Sales Associate
Big 5 Sporting Goods
04.2020 - 08.2021
No Degree - Sociology
Pasadena City College
High School Diploma -
Benjamin Franklin High School