ALEXANDER BASS
Casa Grande,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
NAPA Auto Parts - Genuine Parts
Casa Grande, AZ
07.2023 - 11.2023
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Followed policies and procedures to meet or exceed established performance requirements.
Customer Service Associate
Safe Way Market
HAWTHORNE, NV
04.2021 - 03.2022
- Greeted customers and identified their needs.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Suggested product solutions based on individual customer needs.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Customer Service Cashier
MCDONALDS
Hawthorne, NV
02.2020 - 08.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Collected credit card and cash payments to complete transactions for customer orders.
Education
High School Diploma -
Casa Grande Union High School
Casa Grande, AZ05.2023
Skills
- Customer Support
- Team Collaboration
- Point of Sale Systems
- Multi-Line Phone Systems
- Safety Regulations
- Guest Services
- Stock Replenishment
- Customer Service
Affiliations
- I'm a hard worker, love to meet new people and to learn new things. I looking to expand my experince and grow with the company.
Timeline
Customer Service Associate
NAPA Auto Parts - Genuine Parts
07.2023 - 11.2023
Customer Service Associate
Safe Way Market
04.2021 - 03.2022
Customer Service Cashier
MCDONALDS
02.2020 - 08.2020
High School Diploma -
Casa Grande Union High School