Alexander Bausley

• Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
• Examined claims forms and other records to determine insurance coverage.
• Verified insurance claims and determined fair amount for settlement.
• Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
• Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
• Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
• Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
• Prepared summaries of damage, payments, and policy coverage.
• Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
• Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
• Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
• Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
• Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
• Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
• Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
• Conducted thorough site inspections to accurately assess property damage for accurate payouts.
• Coordinated prompt payments to clients after successful settlement negotiations were reached.
• Coordinated with repair professionals to ensure quality workmanship and timely completion of repairs on insured properties.
• Collaborated with legal teams, ensuring proper documentation and representation for complex claims cases.

• Utilize Deal Manager to Research, follow-up and rectify client issues and or inquiries by coordinating solutions across departments including clients, advisors, and in branch operation teams.
• Consultant seamless account acquisitions from other banks by servicing and maintaining transactions, balances, third party authorizations, address
• changes , and address changes.
• Perform multi-entity, multi-jurisdiction client onboarding's for account holders located internationally and domestically.
• Take ownership and champion identification, transparency, escalations, and resolutions of risks and issues from beginning to end.
• Created reports, presentations, and other documentation for stakeholders.
• Identified opportunities for process improvements across the organization.
• Maintained accurate records of all data collected during analysis processes.
• Assisted in training staff on how to use analytical tools effectively.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Supported budgeting processes by providing accurate forecasts and timely variance analyses.
• Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
• Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.

• Provide world class customer service, by ensuring all Companies within my book of business are compliant in paying business taxes and meeting payroll for their employees.
• As a Senior Specialist within Paycom I take pride in being able to assist any co-worker when asked, as well filling in as an extension of my supervisor in times of absence.
• I tend to leverage my experience in research and de-escalation to service clients; IT concerns, job requisition posting, employee onboarding, and benefit administration.
• Use my leadership and coaching skills to go above and beyond in providing solutions for my client issues, while being adaptable and willing to change role directions as needed
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
• Created new hire and termination documents for payroll.
• Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
• Managed payroll data entry and processing for 82 companies within my book of business with employee sizes ranging from 5- hundreds all while insuring compliance with predetermined company guidelines. Responsible for over 3.2 million dollars of revenue to the company.

• My primary objective is Mortgage loan education and originations. In providing this service I correspond with a network of Contacts (consisting of Realtors, Appraisers, Professionals, and Developers).
• Act as a concierge connecting borrowers with the processors and underwriters assigned to their loans, in order to help insure loans are closed on time.
• Be prepared to share knowledge of guidelines that govern FANNIE MAE, FREDDIE MAC, FHA, VA or Conventional Mortgage loans.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
• Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
• Developed and implemented marketing campaigns to generate new business opportunities.
• Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
• Negotiated loan terms and conditions with clients to maximize profitability.

• Provide financial education to clients and build strong relationships through customer service, and information. Develop life plans with clients in order to provide enough guidance to create strong potential lending opportunities such as mortgage purchase or refinance, HELOC’s, auto loans, credit cards, lines of credit for business and consumer products.
• Help manage the financial center lobby to maintain appointments and customer experience. Service ATM’s, CSR. ACT, account openings.
• Financial center opening and closing while adhering to all policies and procedures that provide security to all employees.
• Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
• Developed targeted marketing campaigns for relationship banking clients, boosting product awareness and adoption rates.
• Organized regular client events to maintain engagement levels and foster loyalty within our customer base.
• Mentored junior team members on best practices in relationship management, contributing to their professional development.
• Negotiated favorable terms for credit facilities, supporting business expansion while mitigating risks associated with lending activities.
• Reviewed existing policies and procedures to identify areas of improvement within the relationship management function of the bank operations team.

• Managing case files for the residents while providing them with housing and meals.
• Maintenance for rooms. Provide close watch and monitor resident activity to prevent damage to staff, hotel, or self. Provide any assistance a resident may need ranging to special medications, handicap accessibility, or mental health.
• Providing daily reports on all major events. Lastly serving compliance letters and terminations to those who are not adhering to the rules.
• Maintained accurate records of client data for reporting purposes and program evaluation.
• Evaluated program effectiveness, implementing changes as needed to meet the evolving needs of the homeless population.
• Collaborated with case managers to develop individualized plans for clients, addressing their unique barriers to housing stability.
• Monitored facility cleanliness standards by conducting regular inspections and coordinating maintenance work as needed.
• Ensured compliance with federal, state, and local regulations governing homeless service provision.
• Developed emergency response protocols in collaboration with local first responders to ensure safety during crises or natural disasters.

• Provide excellent customer service by assisting customers’ needs and concerns, respond to any escalated issues from customers which can include Overdraft fees, Complaints, and Monthly service charges on accounts. Process Fraudulent card and ACH claims, Transfer money between customers’ accounts, Update any Account Maintenance (Phone numbers, Address, Email addresses etc.) Research complex transactions to provide an efficient resolution.
• Help customers avoid fraud and account phishing.
• Expert in navigating through multiple computer screens to ensure that I am providing accurate and complete information to our customers.
• Protect the customer and bank by providing financial education.
• Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
• Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
• Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.

Supervise kids of the teen club. Coached the junior high school and varsity basketball teams at the BGC. Responsible for implementing and organizing the science club. Had to manage a case file including seven kids for me to mentor. Licensed transporter for the boys and girls club where I drove the company vans to major events

Provide excellent customer service by assisting customers' needs and concerns with advanced problem solving skills. Process payments via credit card or electronic check. Cross-sell any products and services that might enhance our customers’ needs as well as retain customers. Knowledgeable on loan regulations, and compliance policies. Maintain a thorough knowledge of all products and services, while utilizing all of my resources to help the customer in a timely manner. Work within a teamsetting to reach monthly team and personal goals.