Alexander Benefiel
Missouri City,TX
Summary
Global Hospitality Leadership Major with 5 years experience in customer service and the hospitality industry with development into leadership positions. Determination to grow efficiently, learn new skills, and provide excellence in all aspects of this industry. Proactive with online skills and in-person service such as scheduling, management, training, and adaptability.
Overview
4
4
years of professional experience
Work History
Server Trainer
Lazy Dog Restaurant & Bar
Stafford, Texas
08.2022 - Current
- Trained new servers on menu items and service protocols.
- Demonstrated proper food handling and safety procedures to staff.
- Assisted in onboarding processes for new hires in the restaurant.
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Worked directly with servers for many shifts during training process.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
Server
The Cheesecake Factory
Sugar Land, Texas
02.2022 - 07.2022
- Provided exceptional customer service in fast-paced dining environment.
- Took customer orders accurately and communicated with kitchen staff.
- Served food and beverages promptly to enhance guest experience.
- Assisted team members during busy periods to ensure smooth operations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Host
The Cheesecake Factory
Sugar Land, Texas
04.2021 - 02.2022
- Managed dining reservations using restaurant management software.
- Addressed guest inquiries and resolved any seating issues promptly.
- Assisted servers by communicating guest needs effectively.
- Provided excellent customer service by anticipating customer needs.
Education
Bachelor - Global Hospitality Leadership
University of Houston
Houston, TX12-2026
High School Diploma -
Elkins High School
Missouri City, TX06-2021
Skills
- Employee training
- Team collaboration
- Communication skills
- Guest relations management
- Customer service
- Point of sale (POS) system operations
- Analytical
- MS Excel Proficiency
- Critical thinking
- Organization and time management
Timeline
Server Trainer
Lazy Dog Restaurant & Bar
08.2022 - Current
Server
The Cheesecake Factory
02.2022 - 07.2022
Host
The Cheesecake Factory
04.2021 - 02.2022
Bachelor - Global Hospitality Leadership
University of Houston
High School Diploma -
Elkins High School