Alexander Benitez
Miami,FL
Summary
Dynamic professional with strong leadership and financial acumen, previously at Cavalier Hotel, Restaurant & Bar South Beach. Proven track record in staffing management and guest relations, enhancing client satisfaction and operational efficiency. Skilled in conflict resolution and policy enforcement, driving team performance and ensuring compliance with quality standards.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Night Manager
Cavalier Hotel, Restaurant & Bar South Beach
01.2020 - 12.2025
- Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints, and budget parameters.
- Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
- Developed high-level knowledge of client business goals, policies, and procedures to establish foundation for targeted problem solutions.
- Participated in billing and collections operations to facilitate client payment of overdue invoices.
- Analyzed accounting systems for efficiency and effectiveness.
- Communicated with clients to engage in cross-selling and upselling activities and improve business generation results.
- Facilitated internal audits and prepared detailed reports on findings.
- Supported financial director with special projects and additional job duties.
- Complied with established internal controls and policies.
- Utilized financial software to prepare consolidated financial statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Administrative Office Manager
City University of New York Central Office
01.2004 - 12.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 15 employees.
Live-In Caregiver
Portillo Family
05.1986 - 12.2004
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Supported daily hygiene needs of patient by assisting with bathing, dressing, dental care and personal grooming.
- Built and maintained rapport with client and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Maintained entire family's schedule and organized events.
- Liaised with key accounts to deliver targeted administrative household support.
- Identified needs and coordinated plans for travel and out-of-town functions.
Education
BBA - Public Administration
John Jay College of Criminal Justice
New York (City), NY08-2003
High School Diploma -
San Francisco De Asis
Barranquilla, Colombia12-1979
Skills
- Staffing management
- Complaint handling
- Assignment delegation
- Financial acumen
- Strong leadership
- Conflict resolution
- Team performance monitoring
- Security awareness
- Guest relations
- Policy enforcement
- People management
- Delivery overseeing
- Customer service
- Guest assistance
- Time management expertise
- Technical aptitude
- Bank deposit preparation
- Property security
- Vendor relations
- Payroll management
- Reception oversight
- Inventory monitoring
Certification
CPR
Languages
Spanish
Native or Bilingual
Timeline
Night Manager
Cavalier Hotel, Restaurant & Bar South Beach
01.2020 - 12.2025
Administrative Office Manager
City University of New York Central Office
01.2004 - 12.2019
Live-In Caregiver
Portillo Family
05.1986 - 12.2004
BBA - Public Administration
John Jay College of Criminal Justice
High School Diploma -
San Francisco De Asis