Alexander Benson

Technical Support and Troubleshooting:

• Provide remote technical support to clients experiencing issues with refrigeration systems.
• Diagnose problems using advanced diagnostic tools and techniques.
• Guide clients through troubleshooting steps to resolve issues over the phone or through virtual platforms.
• Escalate complex problems to on-site technicians if necessary.

Maintenance and Repair:

• Help on-site Techs. repair or replace defective parts and components remotely when possible.
• Provide clients with detailed instructions for performing basic maintenance tasks.

Customer Service:

• Respond promptly to service requests from clients.
• Communicate effectively with clients to understand their needs and provide clear, concise instructions.
• Ensure a high level of customer satisfaction by addressing concerns and following up on completed service calls.

Documentation and Reporting:

• Maintain accurate records of service calls, including problem descriptions, troubleshooting steps, and resolution outcomes.
• Prepare detailed reports on maintenance and repair activities.
• Update client records with relevant service information.
• Handle all invoice and insure the hired Technician gets paid promptly.

• Inspect the effectiveness and safety of current customers HVAC system
• Installing, maintaining, and repairing customers ventilation, air conditioning systems, and equipment
• Diagnosing HVAC systems for electrical and mechanical defects
• Cleaning, adjusting, and repairing systems, and performing warranty services
• Maintaining a detailed inventory of all HVAC equipment and resources
• Ensuring that everything was within compliance with the appliance standards and with the Occupational Health and Safety Ac
• Participate in all technical training
• Complying with service standards, work instructions, and customers' requirements.

• Creating long-term and short-term plans, including setting targets for milestones and adhering to deadlines
• Delegating tasks on the project to employees best positioned to complete them
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
• Communicating with executives or the board to keep the project aligned with their goals
• Performing quality control on the project throughout development to maintain the standards expected.

• Process, analyze, and review classified information on claims and expenses of new and old insurance accounts
• Gathering and analyzing data
• Interpreting gathered data
• Submitting reports to the relevant department heads and management
• Establishing new data gathering and analysis techniques within the organization
• Searching for patterns and trends in the analyzed data.