Alexander Berardis

Current member of the Tie My Skates Podcast, where we talk about the Philadelphia Flyers and the NHL as a whole. I put my input in when I feel it is necessary and benefits the conversation. I also do time stamps for the podcast and give input on what clips I think are good to post to our media pages.

• Used kitchen equipment safely and reduced risk of injuries and burns.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Provided excellent customer service by taking orders, answering questions and responding to customer complaints.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Used POS system to enter orders, process payments and issue receipts.
• Built relationships with customers to encourage repeat business.
• Processed refunds and exchanges in accordance with company policy.

• Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Offered product samples, answered questions and helped customers find items.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

• Developed strong rapport with customers and created positive impression of business.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Performed new bike assemblies and proper alignment of wheels to optimize performance.
• Installed, repaired and replaced equipment or accessories such as handlebars, stands and seats.