Alexander Bergen
Colorado Springs,United States
Summary
Hardworking Kitchen Manager knowledgeable about running high-quality department for multi-industry facilities. Adept at ordering food, planning menus and training team members. Successful at keeping dietary operations running smoothly, maintaining costs and improving menu offerings. Bringing expertise in food safety, good communication skills and an adaptable approach to solving routine and complex issues.
Overview
9
9
years of professional experience
Work History
Kitchen and Dietary Manager
Parkmoor Village Health And Rehabilitation
Colorado Springs, CO
03.2022 - Current
- Monitored production to check safety, standardized production and appropriate portioning.
- Consulted with dietary team to plan menus appropriate for resident needs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food supplies for department according to budget limitations.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Verified prepared food met standards for quality and quantity before serving to residents.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Set personal and team goals to enure speed of service and accuracy.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Founder/CEO
Hatch Art Misfits Productions
Colorado Springs, CO
06.2021 - Current
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated sound specialists, photographers and musicians for events.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Assembled creative and innovative event attractions based on internal capabilities.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Developed and implemented successful marketing plans to generate event revenue.
- Coordinated sales and marketing to publicize and promote events.
Lead Bartender/Kitchen Manager
Club Q
Colorado Springs, CO
03.2021 - 03.2022
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Managed restaurant marketing, sales building and community involvement.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Restaurant Manager
110 Grill
Middletown, NY
01.2020 - 02.2021
- Directed team members on effective methods, operations and procedures.
- Interacted positively with customers while promoting restaurant facilities and services.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared for and executed new menu implementations.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Correctly calculated inventory and ordered appropriate supplies.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Merged productivity initiatives while complying with restaurant policies and procedures.
- Determined business needs by acquiring client feedback for process improvements.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Ground Operations Manager
US Hang Gliding
Middletown, NY
08.2018 - 01.2020
- Understood FAA, and airport regulations and verified compliance.
- Operated aircraft refuelers, tugs and tractors, ground power units and other aircraft ground support equipment.
- Marshaled large and small aircraft to and from parking areas, ramps and airfields.
- Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Conducted departure and arrival briefings.
- Managed payments and booked reservations for participating parties
- Oversaw construction operations for improvement projects
Front of House Manager
Nina Resturaunt/Bullroom Speakeasy
Middletown, NY
06.2017 - 08.2018
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed dining and bar costs by conducting weekly depletion analysis.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Managed inventory through effectively ordering and stocking linens, beverages and front of house supplies.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Team Member Trainer
Taco Bell
Maricopa, AZ
07.2014 - 05.2017
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Sought out ways to go above and beyond job requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Coordinated project work applying strong team leadership for enhanced success.
- Operated register to process payments and collect cash payment for order totals.
- Resolved issues quickly to maintain productivity goals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Learned all required tasks quickly to maximize performance.
Education
Associate of Science - Business
Pikes Peak Community College
Colorado Springs, CO05.2025
High School Diploma -
Sequoia Pathway Academy
Maricopa, AZ05.2016
Skills
- Monitoring Food Preparation
- Performance Strategies
- Service Delivery Management
- Facility Policies and Procedures
- Food Inventories
- Waste Reduction
- Customer Experience
- Health Code Compliance
- Food Safety and Quality
- Guest Satisfaction
- Restaurant Operation
- Maintaining Clean Work Areas
- Large-Scale Events Planning
- Audiovisual Equipment
- Meeting Trends Analysis
- Event Billing
- Staff Leadership
- Budget Planning and Administration
- Events Requirements Gathering
- Venue Selection
- Vendor Negotiations
- Management of Financial Resources
- Managing Live Events
Timeline
Kitchen and Dietary Manager
Parkmoor Village Health And Rehabilitation
03.2022 - Current
Founder/CEO
Hatch Art Misfits Productions
06.2021 - Current
Lead Bartender/Kitchen Manager
Club Q
03.2021 - 03.2022
Assistant Restaurant Manager
110 Grill
01.2020 - 02.2021
Ground Operations Manager
US Hang Gliding
08.2018 - 01.2020
Front of House Manager
Nina Resturaunt/Bullroom Speakeasy
06.2017 - 08.2018
Team Member Trainer
Taco Bell
07.2014 - 05.2017
Associate of Science - Business
Pikes Peak Community College
High School Diploma -
Sequoia Pathway Academy
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