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Alexander Berger
Harrison
Summary
Adaptable watch and clock servicer with experience in quality control and customer relationship building. Known for effective multitasking and complaint handling, ready to leverage skills to drive service excellence and enhance customer loyalty.
Overview
8
8
years of professional experience
Work History
Master Watch/Clock Servicer
T-Watch
Moscow Russia
01.2023 - 02.2026
- Conducted regular inspections and preventive maintenance on all serviced units to maintain quality standards.
- Implemented feedback mechanisms from customers to improve service quality and customer satisfaction.
- Performed maintenance and repair on both quartz and mechanical timepieces to ensure optimal functionality.
- Performed warranty assessments and implemented corrective actions to ensure product reliability.
- Managed to work on more than 3-4 timepieces and worked with clients at the same time!
Apprentice Watch/clock Servicer
T-Watch
Moscow Russia
08.2023 - 12.2023
- Collaborated with senior technicians to troubleshoot technical problems, improving watch/clock works.
- Documented service logs and maintenance records, contributing to accurate tracking of equipment performance.
- Supported inventory management for tools and parts, streamlining supply chain processes within the team.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Learned wide range of simple and complex techniques from on-the-job training.
Night Support Worker
Ostrovok/Zenhotels
Moscow Russia
06.2018 - 12.2019
- Provided compassionate support to residents during nighttime hours, ensuring safety and well-being.
- Assisted in crisis intervention, applying de-escalation techniques to manage challenging situations effectively.
- Conducted routine checks on resident conditions, documenting changes for accurate reporting and care continuity.
- Collaborated with multidisciplinary teams to develop individualized care plans tailored to resident needs.
- Helped to solve mis-bookings or otherwise problematic situations, when people couldn't find their hotel or the hotel didn't have there booking.
- Resolved multiple customer inquiries simultaneously during challenging shifts, prioritizing effective solutions.
Education
No Degree - High School
Ningbo International School
Ningbo China08-2014
Skills
- Customer service
- Goal-oriented mindset
- Client relationship building
- Complaint handling
- Call center experience
- Data entry
- Technical support
- Dispute mediation
- CRM software proficiency
- Strong work ethic
- Multitasking and organization
- Quality control
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Apprentice Watch/clock Servicer
T-Watch
08.2023 - 12.2023
Master Watch/Clock Servicer
T-Watch
01.2023 - 02.2026
Night Support Worker
Ostrovok/Zenhotels
06.2018 - 12.2019
No Degree - High School
Ningbo International School