Hardworking employee enthusiastic about learning the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong problem-solving, sales, and driving abilities.
Overview
2
2
years of professional experience
Work History
Model Airplane Sales Specialist
DGPilot
08.2022 - 03.2024
Prioritized helping customers over completing other routine tasks in store.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Engaged with customers to effectively build rapport and lasting relationships.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Managed efficient cash register operations.
Prepared merchandise for sales floor by pricing or tagging.
Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Line Cook
Panino's North Oaks
06.2022 - 08.2022
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Prepared and cooked meals according to recipes and customer specifications.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief