Alexander Bieker
Seattle,WA
Summary
Results-oriented professional with extensive experience in business management, customer interaction and engagement and employee development. Demonstrated ability to lead both small and large teams while maximizing customer satisfaction and increasing company profits. Adept at problem-solving and developing successful strategies to exceed company goals.
Overview
14
14
years of professional experience
Work History
Store Manager
WinCo Foods
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Currently managing an operation that is averaging 1.9-2.1 million a week in sales for last four company quarters.
- Re-invented Freight duties and operations successfully and was pushed out division wide.
Store Director
Albertsons Companies
04.2021 - 07.2023
- Partnered with District Manager to interview, hire, train and develop new Assistant and Store Directors to build and sustain high in-store performance.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Implemented different loss prevention tactics to help in preventing losses due to theft or other types of shrinkage.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Covered as Center of Store Operations manager for 10 months during a transition.
- District Trainer for new programs and initiatives. Rolled out A-Fresh to 238 Stores in Washington/Idaho
- Executed and maintained company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
Assistant Store Manager
Yokes Supermarket
01.2020 - 04.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
3rd Key Manager
Yokes Supermarket
08.2018 - 01.2020
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Counted registers and cleaned and secured shop at end of shift.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Store Safety Manager- conducted meetings and audits, coached and trained associates on all matters of safety.
- Opened and closed the store as Person in Charge.
Barback
Borracho
03.2018 - 10.2018
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and restocked bar area.
- Assisted with serving tables and bartending in times of need.
Assistant Store Director
Albertsons Companies
06.2017 - 03.2018
- Supervised employees and different store departments.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Responded to customer complaints and comments.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Conducted inventory analysis to determine optimal stock levels.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
Grocery Manager
Albertsons
06.2016 - 06.2017
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- In this role i oversaw and was responsible for the Dry Grocery, Dairy, Frozen and Alcohol Departments.
- Opened and closed as Person in charge. 3rd in charge.
4th Key Manager
Albertsons
11.2013 - 06.2016
- Supervised the Dairy Department for six months and the frozen department for four months in my time in this Role.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Opened and closed the store as a person in charge.
Helper Clerk
Albertsons
04.2011 - 11.2013
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Worked nights assisting store manager with various tasks around the store such as weekly display changes and organizing the backroom.
- Worked overnights throwing freight loads, facing the store and merchandising.
Education
High School Diploma -
University Highschool
Spokane, WA06.2012
Skills
- Employee/Team Development
- Problem Anticipation and Resolution
- Operations Management
- Outstanding communication skills
- Shrink Management
- Motivational Leadership
- Inventory Control Processes
- Vendor/Customer Relationships
- Compliance Requirements
- Delegation and Supervision
- Logistics
- Procurement
Affiliations
Camp Journey: 2012-Current
Timeline
Store Manager
WinCo Foods
07.2023 - Current
Store Director
Albertsons Companies
04.2021 - 07.2023
Assistant Store Manager
Yokes Supermarket
01.2020 - 04.2021
3rd Key Manager
Yokes Supermarket
08.2018 - 01.2020
Barback
Borracho
03.2018 - 10.2018
Assistant Store Director
Albertsons Companies
06.2017 - 03.2018
Grocery Manager
Albertsons
06.2016 - 06.2017
4th Key Manager
Albertsons
11.2013 - 06.2016
Helper Clerk
Albertsons
04.2011 - 11.2013
High School Diploma -
University Highschool
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