Alexander Bikash
East Greenwich,RI
Summary
Motivated Customer Service Representative of 4.5 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Goal-oriented worker with outstanding knowledge of organization. Committed to best-in-class customer service and maintaining professionalism. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Bank Teller
Citizens Bank
05.2022 - 10.2023
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Stocked supplies for customers and personal teller station.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Customer Service
Thorpe's Wines And Spirits
09.2017 - 06.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Operated POS system to itemize and complete average of [150] customer purchases.
- Stocked shelves and managed inventory.
- ID for Tobacco and Alcohol products
Kitchen Assistant
Pasta Patch
08.2017 - 06.2019
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and organized kitchen stations to promote team efficiency.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared food orders to support waitstaff and other team members.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Prepared dishes for catering events or during high-volume shifts.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Distributed food during busy peak periods to drive customer satisfaction.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
Education
High School Diploma -
East Greenwich High School
East Greenwich, RI06.2021
Skills
- Signature Verification
- Information Processing
- Cash Drawer Reconciliation
- Data Security and Validation
- Money Handling
- Cash Distribution
- Financial Statements
- Night Deposit Transactions
- Currency Exchange
- Call and Email Handling
- Store Displays
- Fraud Detection
- Mobile Banking
- Stock Control
- Bank Services and Products Recommendation
- Identity Verification
- Pleasant and Personable
- Team Cooperation
- Information Updates
- POS Inventory System Operation
- Banking Laws
- Account Security
- Administrative Duties
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Data Entry and Maintenance
- Customer Support
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Speaking Clearly
- Inventory Replenishment
- Safe Work Practices
- Suggestive Selling
- Performance Motivation
- Excellent Attention to Detail
- Patient and Empathetic
- Document and Records Management
- Flexible and Adaptable
- Self-Motivated
- Organization and Time Management
- Active Listening
- Excellent Communication
- Cash Handling Expertise
- Patience and Empathy
- Dependable and Responsible
- Cash Counting
Timeline
Bank Teller
Citizens Bank
05.2022 - 10.2023
Customer Service
Thorpe's Wines And Spirits
09.2017 - 06.2022
Kitchen Assistant
Pasta Patch
08.2017 - 06.2019
High School Diploma -
East Greenwich High School