Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Boyle

Bordentown,New Jersey

Summary

Proven leader at YF Logistics, adept in enhancing operational efficiency and reducing product loss. Skilled in teamwork, collaboration, and critical thinking, I excel in driving revenue development strategies and fostering positive client relations. My approach combines rigorous attention to detail with a friendly, positive attitude, ensuring both productivity and workplace harmony.

Overview

14
14
years of professional experience

Work History

Head of Returns

YF Logistics
10.2023 - 02.2024
  • Reduced product loss by 95% over 1 year by maintaining a secure environment and prompt resolution to order discrepancies and unidentifiable returns.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency of internal systems related to returns processing.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Redefined performance goals and metrics for returns department and provided feedback on methods for reaching outlined criteria.
  • Coordinated and negotiated with 3rd party "Scratch & Dent" buyers, ensuring positive relations and routine removal of damaged returns, minimizing dollar loss on non-creditable brands.

Returns Manager

YF Logistics
10.2022 - 10.2023
  • Handled escalated customer issues regarding returns, providing solutions that maintained positive relationships with clients while adhering to company policies.
  • Reduced fraudulent return cases and internal theft by closely monitoring suspicious activities and implementing strict verification processes.
  • Documented returned product details in an "In-House Developed" inventory tracking system, providing essential data and proof necessary for product replacement or credit.
  • Trained staff members on proper handling and processing of returns, including fundamental logic that support functionality of internal technology systems, resulting in fewer errors, improved productivity and self-reliant team members.
  • Regularly reviewed team performance metrics to identify areas of strength and opportunities for growth, providing targeted coaching and guidance to staff members as needed.
  • Strictly adhered to company safety guidelines, minimizing warehouse accidents, utilizing practices that mitigated impact on workflow.

Small Packages Department Manager

YF Logistics
07.2022 - 10.2022
  • Reduced order processing time by implementing an effective order sorting, picking and packing system, resulting in timely fulfillment of orders, reducing peak season daily orders (avg. 5k) rollover to under 2%.
  • Increased team productivity in fast-paced environment by defining and delegating subset areas of responsibility to prominent team members, supported by ongoing training.
  • Developed and maintained a team fluent in product knowledge, differentiating and understanding nuances of model numbers and product brands, covering an inventory of over 4,500 SKUs.
  • Cultivated positive rapport with team of 25 employees, actively listening to concerns and finding appropriate middle ground to resolve team member conflicts.
  • Resolved escalated order issues regarding cancellations, locating "can't find" products, and verifying zero inventory counts.
  • Coordinated outbound shipments and pickups, maintaining positive relationships with representatives of UPS, FedEX, and USPS shipping companies.

Receiving Manager

YF Logistics
04.2022 - 07.2022
  • Managed inbound receiving department, coordinating dock appointments, overseeing training, schedules and work assignments.
  • Verified deliveries through thorough inspections, compared contents with documentation, contacted vendors to resolve discrepancies, boosting inventory and recordkeeping accuracy.
  • Implemented quality control measures for handling merchandise throughout the receiving process, ensuring product integrity and promoting accountability within the department.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records, addressing shipping errors and packaging mistakes.

Warehouse Operations Manager

Princeton Artist Brush Co.
02.2016 - 10.2021
  • Developed employee training programs to enhance skill sets, focused on job duties, company policies, and safety procedures, increasing overall productivity and adherence to company expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth, renegotiating with suppliers for cost savings in procurement or seeking alternative sources when necessary.
  • Monitored inventory levels closely and collaborated with sales department, preventing stockouts and overstock situations, ensuring product availability met fluctuating demands.
  • Reduced stock discrepancies by implementing robust auditing system, enforced via routine cycle counts.
  • Organized and redefined storage layouts, resulting in increased accessibility of items, storage capacity and improved worker efficiency during retrieval tasks and cycle counts.

Education

Bachelor of Science - Computer Science

Rowan University
Glassboro, NJ
05.2019

Skills

  • Dependable and Responsible
  • Attention to Detail
  • Flexible and Adaptable
  • Excellent Communication
  • Problem-Solving and Critical Thinking
  • Organization and Time Management

Timeline

Head of Returns

YF Logistics
10.2023 - 02.2024

Returns Manager

YF Logistics
10.2022 - 10.2023

Small Packages Department Manager

YF Logistics
07.2022 - 10.2022

Receiving Manager

YF Logistics
04.2022 - 07.2022

Warehouse Operations Manager

Princeton Artist Brush Co.
02.2016 - 10.2021

Bachelor of Science - Computer Science

Rowan University

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Alexander Boyle