Alexander Brown
Fort Lauderdale,FL
Summary
Results-oriented leader specializing in customer service and conflict resolution. Motivated teams to implement operational improvements, enhancing customer satisfaction. Experience includes staff training and issue resolution, maintaining high standards in service quality and team morale.
Overview
5
5
years of professional experience
Work History
Crew Member Team Leader
Popeyes Lousiana Kitchen
Jacksonville, Florida
08.2022 - 08.2025
- Supervised team members to ensure efficient service during busy shifts.
- Trained new employees on food preparation and customer service standards.
- Resolved customer complaints effectively to maintain a positive dining experience.
- Monitored food quality and presentation to meet company standards consistently.
- Collaborated with management to implement new operational procedures for efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Motivated team members through positive reinforcement techniques such as rewards or recognition.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
Service Technician
Sodexo Magic
Jacksonville, Florida
07.2021 - 04.2023
- Maintained equipment to ensure safe and efficient operation.
- Conducted regular inspections to identify and address potential issues.
- Diagnosed problems and determined solutions for various customer issues.
- Collaborated with team members to troubleshoot and resolve technical problems.
- Communicated effectively with clients regarding service needs and updates.
Crew Member
Dunkin Donuts- DH Restaurant Group
Jacksonville, Florida
10.2020 - 05.2022
- Prepared and served beverages and food items, ensuring customer satisfaction.
- Operated cash register, processing orders and handling payments accurately.
- Maintained cleanliness and organization of workstations and dining areas to support efficient service.
- Collaborated with team members to enhance service efficiency during peak hours.
Education
Some College (No Degree) - Business Administration And Management
Edward Waters College
Jacksonville, FL09-2026
Skills
- Customer service
- Team leadership
- Employee motivation
- Conflict resolution
- Food safety standards
- Equipment operation
- Time management
- Problem solving
- Staff development
- Effective communication
- Project management
- Team motivation
- Strong communication and interpersonal skills
- Self motivation
- Customer engagement
- Cash handling accuracy
Timeline
Crew Member Team Leader
Popeyes Lousiana Kitchen
08.2022 - 08.2025
Service Technician
Sodexo Magic
07.2021 - 04.2023
Crew Member
Dunkin Donuts- DH Restaurant Group
10.2020 - 05.2022
Some College (No Degree) - Business Administration And Management
Edward Waters College