Alexander Budris
Chicago,IL
Summary
Knowledgeable client success professional with robust background in client success management, ensuring customer satisfaction and loyalty. Proven track record of enhancing client relationships and driving business growth through strategic account management. Demonstrated expertise in problem-solving and communication skills to effectively address client needs and foster long-term partnerships.
Overview
13
13
years of professional experience
Work History
Client Success Manager
Strategic Data Solutions
01.2024 - Current
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
- Developed marketing campaigns to enhance clients' return on investment.
- Planned, articulated and executed client development strategies.
- Mentored junior team members in best practices for managing complex accounts and exceeding client expectations.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Created customer support strategies to increase customer retention.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Client Success Manager
GradComm
01.2023 - 01.2024
- Streamlined communication between clients and internal teams for smoother project execution
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty
- Mentored junior team members in best practices for managing complex accounts and exceeding client expectations
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards
- Organized quarterly business reviews with key clients to showcase performance metrics and discuss opportunities for growth and improvement
- Lead design team initiatives to exceed client expectations and illuminate their brand(s)
- Assisted clients with strategic processes and provided with necessary tools to achieve success
- Reached out to accounts regularly to check on needs, understanding business operations and offer services
- Planned, articulated and executed client development strategies
Client Success Manager
HUSL Digital
01.2021 - 01.2022
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction
- Assisted clients with strategic processes and provided with necessary tools to achieve success
- Over 90% client retention
- Successfully upsold over 50% of client accounts
- Tailored customer relationships by determining expected needs and finding correct solutions
Client Success Manager
Envisionit Chicago LLC
01.2018 - 01.2020
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction
- Scheduled and attended meetings with clients and prospective clients as requested
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
- Assisted clients with strategic processes and provided with necessary tools to achieve success
Client Success Manager
Yesmail, Infogroup
01.2016 - 01.2018
- Captured new customers by optimizing business strategies and launching products to diversify offerings
- Supervised all marketing and planning activities to exceed client's segment sales and margin goals
- Oversaw preparation of marketing copy, images, videos, emails and other collateral
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Responded to support requests from clients and walked individuals through basic troubleshooting tasks
Account Manager/Client Success Manager
SIMPartners
01.2014 - 01.2016
- Provided implementation, optimization and performance status reports; delivered seminars at client conferences
- Hosted meetings and webinars to engage clients and educate them on local search marketing and company offerings
- Worked with product development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Retained existing clients and developed new business on existing accounts by extending high quality and efficient support service
- Collaborated with Business Development to develop renewal presentations
Bid Strategist / Search Operations Associate
Vivaki
01.2012 - 01.2014
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments
- Produced and submitted weekly reports outlining progress against KPI objectives
- Refreshed data for agency account teams and ensured compliance with quality assurance measures
Intern
Performics
01.2012 - 12.2012
- Generated marketing plans and social media brand strategy
- Constructed site audits using Google Analytics and SEM Rush
- Conducted keyword research for Fortune
Education
Bachelor of Arts -
Columbia College Chicago
Chicago, IL12.2010
Skills
- Client Retention
- Client Engagement Strategies
- Customer Retention
- Salesforce
- Hubspot
- Jira
- Avaza
- Asana
- SaaS Support
- SaaS Renewals
- Retention Strategy
- Microsoft Suite
- Microsoft Office
- (SEO) Search Engine Optimization
- (SEM) Search Engine Marketing
- Client Awareness
- Creative Consultation
- Display Advertising
- Social Media Marketing
- Microsoft Excel
- Social Networking
- Google Adwords
- Google Analytics
- PPC Bid Management
- Enterprise Marketing
- Enterprise Software
- Marin Software
- DoubleClick
- Press Releases
- Techinical Support
- Techinical Troubleshooting
- PPC Optimization
- Workflow Optimization
- Team Collaboration
- Data Evaluation
- Social Media Sites
- Data-driven decision making
- Customer advocacy
- Relationship management
- Upselling strategies
- Webinar hosting
- Customer satisfaction
- Customer journey mapping
- Client onboarding
- Customer relationship building
- Customer retention
- Client service optimization
- Strategic planning
- Client relations
- Revenue growth
- Customer onboarding
- Process improvement
- Customer relationship management
- Performance tracking and evaluation
- Customer account management
- CRM software
- Account management
- Customer relations
- Customer needs assessment
- Strategic communications
Timeline
Client Success Manager
Strategic Data Solutions
01.2024 - Current
Client Success Manager
GradComm
01.2023 - 01.2024
Client Success Manager
HUSL Digital
01.2021 - 01.2022
Client Success Manager
Envisionit Chicago LLC
01.2018 - 01.2020
Client Success Manager
Yesmail, Infogroup
01.2016 - 01.2018
Account Manager/Client Success Manager
SIMPartners
01.2014 - 01.2016
Bid Strategist / Search Operations Associate
Vivaki
01.2012 - 01.2014
Intern
Performics
01.2012 - 12.2012
Bachelor of Arts -
Columbia College Chicago
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