Summary
Overview
Work History
Education
Skills
Certification
Skillsummary
Timeline
Generic

Alexander Butler

Account Manager-Business Analyst
Tampa,FL

Summary

Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Business Analyst (Client Service Manager)

Beacon Health Solutions
Tampa, FL
11.2019 - 01.2022
  • Business Analyst/Client Manager for TPA and Medicare Advantage Plan clients on a Nationwide level.
  • Responsible for post-implementation clients in all aspects of insurance plan administration.
  • Proactively recommended solutions to challenging client situations though working with internal stakeholders.
  • Engaged clients on a regular basis, both in person and remotely to ensure satisfaction with service levels and results against pre-defined goals.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.

Client Success Manager/Product Manager

DAS Health
07.2017 - 07.2019
  • Account manager for Mid-Atlantic and North-East providers and practices
  • Exceptional relationship development skills resulted in a client Net Promoter Score (NPS) of 55.1
  • Contract and renewal negotiations, implementation of services provided including – MIPS consulting (Merit Based Incentive Payment System), revenue cycle service, and EHR implementation, with training of practice staff on these services
  • Product Manager for Medicare’s Chronic Care Management program

EHR Training Lead – NextGen EHR/EPM

Laser Spine Institute
10.2010 - 07.2017
  • Training team lead for NextGen EHR implementation, project management, deployment, training and Go-Live for Laser Spine Institute and the 7 clinics in 6 states
  • Executed workflow, optimization analysis and assessments of current work state to implement best practices and efficiencies of the operation
  • Support providers and staff in the operating room, surgical center floor as well as clinic roles during 8 week go-live cycle
  • Created documentation (manuals, quick guides, Power-Points, training plans etc.) pertaining to super-user trainings and individual specialties

LMS Administrator – Education and Training Leader

Laser Spine Institute
10.2010 - 07.2017
  • Project manager for the implementation and launch of Sum Total, Human Resource Management System
  • Implementation included all workflows within each module
  • Modules implemented included Learning, Talent and Performance
  • Serve as System Administrator for system in go live state for all modules
  • Developed and led Laser Spine Institute Leadership Lab Certification for LSI Managers
  • Lead new hires in extensive Onboarding and Orientation program
  • Everything DiSC Profile Administrator and Trainer

Recruiter/Recruiting Manager

Horizon Bay Retirement Living
03.2007 - 10.2010
  • Part of recruiting team that oversaw growth of company from approximately 32 senior living communities to the current 92 properties
  • Responsible for recruiting multi-level positions, from Senior VPs to community based hourly positions
  • Personally, responsible for hiring, on average, approximately 110 management positions a year, representing a $1 million + saving compared to utilizing outside recruiting firms
  • Trained in Profiles International assessment interpretation

Education

B. A. with Honors - Hospitality Management

Birmingham City University
Birmingham United Kingdom

Skills

  • Provider and Practice Development

  • System and Product Implementation

  • Process Analysis and Improvement

  • Strategic Vision

  • Skilled Communicator

  • Performance Driven

  • Effective Facilitator and Trainer

  • Trusted Advisor

Certification

ASTD Master Trainer Certification

Skillsummary

  • Provider and Practice Development
  • System and Product Implementation
  • Process Analysis and Improvement
  • Strategic Vision
  • Skilled Communicator
  • Performance Driven
  • Effective Facilitator and Trainer
  • Trusted Advisor

Timeline

Business Analyst (Client Service Manager)

Beacon Health Solutions
11.2019 - 01.2022

Client Success Manager/Product Manager

DAS Health
07.2017 - 07.2019

EHR Training Lead – NextGen EHR/EPM

Laser Spine Institute
10.2010 - 07.2017

LMS Administrator – Education and Training Leader

Laser Spine Institute
10.2010 - 07.2017

Recruiter/Recruiting Manager

Horizon Bay Retirement Living
03.2007 - 10.2010

B. A. with Honors - Hospitality Management

Birmingham City University

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Alexander ButlerAccount Manager-Business Analyst