Alexander Cabeza Cots
Hialeah
Summary
Dynamic professional with a proven track record at Medieval Services LLC, excelling in customer service and data entry. Demonstrated ability to enhance office efficiency and guest satisfaction, leveraging strong time management and verbal communication skills. Achieved top guest satisfaction at Apartments for Rent Havana City, showcasing a dedicated team player attitude and a knack for administrative support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Assistant Health Insurance Company
Medieval Services LLC
05.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Facilitated smooth operations by efficiently handling incoming mail and phone calls.
- Prepared and edited documents to produce precise, accurate and professional communication.
Airbnb Host/Manager
Apartments for Rent Havana City
11.2016 - 10.2022
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
IT Software Support Technician
University of Computer Sciences
06.2015 - 08.2016
- Maintained strong working knowledge of various operating systems, hardware components, networking protocols, databases, and other relevant technologies used within the organization''s IT landscape.
- Increased user satisfaction through proactive identification of potential system bottlenecks and implementing necessary improvements.
- Delivered timely resolutions to critical software issues by collaborating with cross-functional teams, including developers, product managers, and quality assurance personnel.
Bank Teller
Metropolitan Bank S.A.
05.2009 - 06.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Education
Accounting Technician - Accounting And Finance
Polytechnic Institute of Economics of Marianao
Marianao, Havana, CubaSkills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Dedicated team player
- Administrative support
Certification
- Florida Driver's License
Languages
English
Professional Working
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balancePersonal development programsCompany CultureFlexible work hoursTeam Building / Company RetreatsHealthcare benefitsWork from home optionPaid time offCareer advancementTimeline
Office Assistant Health Insurance Company
Medieval Services LLC
05.2023 - Current
Airbnb Host/Manager
Apartments for Rent Havana City
11.2016 - 10.2022
IT Software Support Technician
University of Computer Sciences
06.2015 - 08.2016
Bank Teller
Metropolitan Bank S.A.
05.2009 - 06.2013
Accounting Technician - Accounting And Finance
Polytechnic Institute of Economics of Marianao
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