Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexander Cabrera

Oklahoma City,OK

Summary

Dynamic and motivated professional with a proven record in customer service, staff management and quality assurance with attention to detail. Focused on enhancing team performance and customer satisfaction through effective negotiation, problem solving and leadership. Proficient in medical terminology and experienced in delivering exceptional service while improving efficiency and maintaining accuracy and precision.

Overview

12
12
years of professional experience
1
1
Certification

Work History

National 988 Backup Crisis Chat Shift Supervisor

HeartLine, Inc.
04.2023 - 10.2023
  • Achieved high-quality service levels by continuously monitoring chats quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Enhanced team performance with consistent coaching, training, feedback on performance metrics, development opportunities and consumer behavior identification.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Increased efficiency and productivity reducing handle time through effective staff training regarding customer service protocols and chat resolution techniques with best practice.
  • Maintained open lines of communication between fostering transparent workplace culture that encouraged collaboration and innovation.

Medical Devices Representative / Patient Service Representative

Zoll LifeVest Wearable Defibrillator System
04.2017 - 03.2022
  • Providing support to patients and Cardiovascular Specialists, Primary Care Providers, Electrophysiologists and Emergentologist along with assisting and supporting with training and education regarding effectiveness, function and use of external defibrillator systems including risk assessment, evaluation, and support during patient event or defibrillation episode.
  • Handling customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in timely manner.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Medical Assistant / Patient Service Representative

INTEGRIS Advanced Cardiac Care / NZTI Transplant Institute.
01.2016 - 04.2017
  • Providing direct patient care in Heart Failure population adhering to National Patient Safety Goals as appropriate for level of patient contact performing cardiovascular assessment, monitoring and documenting hemodynamic disturbances, arrhythmias, ICD interrogations and assessments conjunct with patient education regarding cardiovascular conditions and treatment development

Medical Assistant / Patient Service Representative

Brigham and Women's Harvard Hospital; Radiation Oncology.
10.2014 - 11.2015
  • Responsible for performing administrative and clinical tasks to support work of nurses and physicians in Radiation Oncology including measurement of vital signs, history documentation, sample collection along with facilitating effective communication between medical staff and Spanish-speaker's patients, operating as interpreter, explaining treatment procedures, physician's instructions and patient's symptoms
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Medical Assistant / Claim Processing

Hyde Park Pain Management - Boston Pain Center and Family Care.
01.2012 - 10.2014
  • Supporting physicians delivering quality health care in Pain Management, anesthesia and primary care performing simple and complex surgical procedures, handling surgical instruments or performing such tasks as directed along with the handling of Workers Comps cases, motor vehicle accident and personal injuries claims, prior authorizations request and insurance claims

Education

M.D. - Medicine

Universidad Iberoamericana (UNIBE)
Santo Domingo, DR
11.2012

Skills

  • Negotiation
  • Leadership
  • Communication skills
  • Account management
  • Staff Management
  • Customer-Oriented
  • Quality Assurance
  • Medical terminology knowledge
  • Customer service focus
  • Information tracking

Certification

  • Certified Pharmaceutical Sales Representative, national association of pharmaceutical sales representatives (NAPSR)
  • Healthcare Organization Operations, Rutgers the State University of New Jersey
  • Medical Technology and Evaluation, University of Minnesota
  • Sales Operations/Management, West Virginia University

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

National 988 Backup Crisis Chat Shift Supervisor

HeartLine, Inc.
04.2023 - 10.2023

Medical Devices Representative / Patient Service Representative

Zoll LifeVest Wearable Defibrillator System
04.2017 - 03.2022

Medical Assistant / Patient Service Representative

INTEGRIS Advanced Cardiac Care / NZTI Transplant Institute.
01.2016 - 04.2017

Medical Assistant / Patient Service Representative

Brigham and Women's Harvard Hospital; Radiation Oncology.
10.2014 - 11.2015

Medical Assistant / Claim Processing

Hyde Park Pain Management - Boston Pain Center and Family Care.
01.2012 - 10.2014

M.D. - Medicine

Universidad Iberoamericana (UNIBE)

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Alexander Cabrera