Alexander Castillo
Hilo,HI
Summary
At San Juan Hills Golf Club, I honed my skills in equipment maintenance and customer service, significantly enhancing guest satisfaction and operational efficiency. My proactive approach in inventory control and exceptional interpersonal abilities led to a noticeable improvement in team performance and guest relations, embodying a results-driven and professional demeanor. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Driving Range Attendant
San Juan Hills Golf Club
2019.12 - 2024.09
- Cleaned lights hanging over tee line tables.
- Cleared trash bins in customer and employee areas.
- Greeted customers with warm, friendly and welcoming tone.
- Raked golf balls off of nets.
- Swept pathways and entryways, removing leaves and other obstacles.
- Logged daily course activities and reported on golf injuries or other notable incidents.
- Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
- Handled clerical and cashier work inside clubhouse to assist players.
- Observed guests for proper use of equipment and respectful behavior on property.
- Kept golf course equipment stored properly and reported maintenance needs.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Partnered with golf shop, cart staff and ranger to maintain smooth golf games.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Built and established positive relationships with patrons, team members and supervisors.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Set up promotional displays and equipment for special events and activities.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Education
High School Diploma -
Union High School
San Juan Capistrano, CA06.2018
Skills
- Inventory Control
- Problem-solving abilities
- Professionalism
- Customer Assistance
Languages
Spanish
Professional Working
English
Full Professional
Software
Microsoft OS
Microsoft Word
Google docs
Identifying and trouble shooting
Timeline
Driving Range Attendant
San Juan Hills Golf Club
2019.12 - 2024.09
High School Diploma -
Union High School
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