Alexander Castro
Sebastian,FL
Summary
Results-driven Sales and Customer Service Professional with experience in sales, remote support, customer care operations, and insurance sales. Skilled in client relations, lead follow-up, closing sales, inbound/outbound calls, CRM systems, and consultative selling. Knowledgeable in Personal Lines, Health, and Annuity products, with a strong ability to deliver excellent service, support clients, and exceed goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Remote Customer Consultant
Affortus/Capital Choice/ILN
Sebastian, Florida
01.2024 - Current
- Advised clients on life, health, and annuity products, tailoring coverage to individual financial needs.
- Managed policy applications, underwriting requirements, and all transactions while ensuring complete legal and regulatory compliance.
- Strengthened client relationships through consistent follow-up.
- Utilized digital tools for virtual consultations, e-signatures, online applications, and streamlined policy management.
- Appointed Carriers: Mutual of Omaha, Aetna, UnitedHealthcare, F&G, Transamerica, Assurity, Lincoln Financial, Nationwide and others
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
ESL Teacher
XUEXU & DADA ABC
Remote
03.2018 - Current
- Delivered instruction to thousands of students, earning a 5-star rating.
- Help troubleshooting using online platforms
- Developed engaging lesson plans tailored to diverse student needs.
- Facilitated interactive speaking activities to enhance language proficiency.
- Provided constructive feedback to students on language use and comprehension.
- Implemented classroom management strategies to foster a positive learning environment.
- Educated students in basics of English grammar and conversational speaking.
- Promoted critical thinking to build subject engagement and interaction.
- Improved reading comprehension among struggling students through the use of diverse texts and guided discussions about main ideas, themes, and vocabulary.
- Facilitated small group and individual instruction to maximize student learning.
- Attended workshops to learn about student motivation and engaging learning activities.
Sales Specialist
REALTOR EXP REALTY | Florida
Sebastian, FL
01.2017 - 04.2026
- Maintained an average monthly sales volume of $800K–$1.2M in residential real estate transactions.
- Managed escrow transactions, diligently safeguarding client interests during each phase of the process.
- Evaluated property values through comparative analysis to optimize market pricing and enhance competitiveness.
- Prepare contracts, purchase agreements, rental agreements, deeds, and other documents for each real estate transaction.
- Analyzed market trends and coordinated property management strategies for residential and investment assets.
- Analyzed market data and property comparisons to deliver insights for effective real estate transactions.
- Contract preparation & transaction coordination
- Lead conversion & pipeline management
- Achieved successful deal closures through effective negotiation strategies. Fostered collaboration among cross-functional teams to align on key objectives. Crafted detailed agreements that strengthened partnerships and facilitated growth opportunities.
- Virtual showings, Zoom consultations, digital closings
- CRM platforms: KVCore, & Chime.
- Guided clients through the buying and selling process, ensuring compliance with regulations.
- Coordinated open houses and showings, showcasing properties effectively to potential buyers.
- Resolved issues quickly, maintaining a strong reputation for excellent customer care among VIP guests.
Outside Sales Representative
Dish Network Retailer
Puerto Rico
12.2007 - 2017
- Established rapport with clients to identify needs and recommend suitable Dish Network products.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction and retention.
- Developed and maintained relationships with local businesses to drive referral opportunities.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
New & Used Car Sales Specialist
Chaptan Ford New & Used/Bidik Auto NJ
Vineland, NJ
02.2002 - 11.2006
- Conduct needs assessments, and present vehicle features/benefits tied to buyer priorities. Negotiate price, terms, and incentives to close sales while protecting dealership margins.
- Follow up with prospects and owners to generate referrals, repeat business, and maintain CRM records.
- Assisted customers in identifying vehicle needs and recommending suitable options.
- Conducted product demonstrations to highlight features and benefits of vehicles.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Education
No Degree - Office Adminostration
Cumberland College
Vineland, NJ1997
Skills
- Remote Work & Client Management
- CRM proficiency
- Digital document management & e-signature platforms
- Negotiation & closing strategies
- Cross-selling & client qualification
- Communication & Interpersonal
- Strong verbal & written communication
- Relationship building & long-term client retention
- Objection handling & solution-focused support
- Microsoft Office Suite & Google Workspace
- Zoom, Microsoft Teams & virtual meeting tools
Certification
- Licensed Life, Health & Annuities Agent – FL & CA 2024
- Licensed Real Estate Agent – FL 2017
- TESOL & TEFL Certification - International Open Academy 2017
Language
English & Spanish
Timeline
Remote Customer Consultant
Affortus/Capital Choice/ILN
01.2024 - Current
ESL Teacher
XUEXU & DADA ABC
03.2018 - Current
Sales Specialist
REALTOR EXP REALTY | Florida
01.2017 - 04.2026
Outside Sales Representative
Dish Network Retailer
12.2007 - 2017
New & Used Car Sales Specialist
Chaptan Ford New & Used/Bidik Auto NJ
02.2002 - 11.2006
No Degree - Office Adminostration
Cumberland College