Alexander Cedillo

- Helped assist transition of PMS System Hotel Key

- Hire and train staff

- Maintain brand compliance

- Responsible for all front office operational responsibilities to provide branded guest experience.

- Guest correspondence

- Making the schedule

- Ensure systems are in place to ensure smooth guest experience.

- Support GM in matters of hotel operations

- Hire and train staff

- Maintain brand compliance

- Responsible for all front office operational responsibilities to provide branded guest experience.

- Guest correspondence

- Making the schedule

- Ensure systems are in place to ensure smooth guest experience.

- Support GM in matters of hotel operations

• Directly supervise all front office personnel and ensure proper completion of all front office duties.
• Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas.
• Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.
• Function as the Manager on Duty (MOD) when scheduled as such by the General Manager.

• Greeted and assisted customers, ensuring positive first impressions and exceptional service experiences.
• Managed multi-line phone system, efficiently directing calls to appropriate departments or personnel.
• Maintained organized front desk operations, including inventory management of office supplies and promotional materials.

• Manager of Front Office and ongoing Hotel operations
• Training over a dozen employees
• Helped transition to new PMS system PEP

• Made group resumes for both HWS Suites & Hampton Inn & Suites by Hilton
• Worked with Director of Sales helped stay on top of emails and contract inquiries
• Made Group reservations using Group master
• Managed booking systems, ensuring accurate data entry and seamless reservation processes.

• Worked effectively in fast-paced environments.
• Greeted guests with a smile and gave a welcoming experience
• Skilled at working independently and collaboratively in a team environment.

• Supported inventory management by tracking supplies and assisting in ordering procedures.
• Collaborated with kitchen staff to streamline service processes, enhancing overall efficiency.
• Participated in event planning efforts, assisting in menu selection and coordination of resources.

• Proven ability to learn quickly and adapt to new situations.
• Shadowing General Manager
• Worked with House keeping learning folds and stripping beds
• learning about the PMS system called FOSSE

• Made Starbucks drinks, managed money from register, prepared sandwiches.
• Maintained cleanliness and organization of workstations to ensure efficient service.
• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.