Alexander Centeno Coronado
Hialeah
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
8
8
years of professional experience
Work History
Specialist
Apple
1021 Lincoln Rd
11.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
Business Development Representative
EIMS
Miami, FL
11.2020 - Current
- Market and sell the products of big technology vendors such as Dell, Adobe, Lexmark, 8x8 Technologies, HP Enterprise, and others to businesses across the USA.
- Generate leads and builds relationships by nurturing warm prospects and also finding new potential sales opportunities
- Increased client base by identifying potential customers and initiating strategic outreach.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Developed business pipeline using cold and warm techniques.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
Key Account Manager
Grooglobal Inc.
Miami, FL
12.2020 - 05.2021
- Built and maintained strong client relationships to drive business growth.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Administrative Manager
The Local House
Miami, FL
09.2018 - 02.2020
- As a Night Audit printing daily reports, checking balances, preparing for next day arrivals, surveilling the property, check and adjust employee's schedule.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
Guest Ambassador Lead
Phillip and Patricia Frost Science Museum
Miami, FL
07.2017 - 02.2018
- Maintain a positive and educational atmosphere towards guests, resolve any problems that may arise during the working hours in a professional matter, have a vast knowledge on the artifacts and contents in the museum, guide guests in having a memorable experience.
- Liaised with other departments to address specific guest requirements or concerns effectively.
- Acted as an ambassador for the brand by consistently exemplifying company values in every interaction with guests.
- Helped to create entertaining, fun and memorable guest experiences.
- Trained new Guest Ambassadors on company policies and procedures, contributing to overall team cohesion and performance.
Education
Bachelor of Arts - Business Administration
University of Miami
Miami, FL07-2027
High School Diploma - undefined
Hialeah Sr. High School
Hialeah, FL01.2015
Skills
- English (Fluent)
- Spanish (Fluent)
- German (A1 Level) 2
- Guest Services
- Administrative Experience
- Multilingual
- Account Management
- Documentation management
- Management collaboration
- Analytical thinking
Assessments
- Customer focus & orientation — Highly Proficient
- July 2020
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Scheduling — Highly Proficient
- August 2020
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Working with MS Word documents — Expert
- Knowledge of various Microsoft Word features, functions, and techniques.
- Full results: Expert
- Administrator — Expert
- Personality and problem-solving skills
- Front desk manager (hotel) — Highly Proficient
- Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
- Administrative assistant/receptionist — Highly Proficient
- January 2021
- Using basic scheduling and organizational skills in an office setting
- Data entry: Accuracy — Highly Proficient
- Entering data quickly and accurately
- Attention to detail — Highly Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information.
- Front desk agent (hotel) — Expert
- Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Specialist
Apple
11.2024 - Current
Key Account Manager
Grooglobal Inc.
12.2020 - 05.2021
Business Development Representative
EIMS
11.2020 - Current
Administrative Manager
The Local House
09.2018 - 02.2020
Guest Ambassador Lead
Phillip and Patricia Frost Science Museum
07.2017 - 02.2018
High School Diploma - undefined
Hialeah Sr. High School
Bachelor of Arts - Business Administration
University of Miami