Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Alexander Centeno Coronado

Hialeah

Summary

Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.

Overview

8
8
years of professional experience

Work History

Specialist

Apple
11.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.

Business Development Representative

EIMS
11.2020 - Current
  • Market and sell the products of big technology vendors such as Dell, Adobe, Lexmark, 8x8 Technologies, HP Enterprise, and others to businesses across the USA.
  • Generate leads and builds relationships by nurturing warm prospects and also finding new potential sales opportunities
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Conducted market research to identify new business opportunities and target areas for expansion.
  • Developed business pipeline using cold and warm techniques.
  • Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.

Key Account Manager

Grooglobal Inc.
12.2020 - 05.2021
  • Built and maintained strong client relationships to drive business growth.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.

Administrative Manager

The Local House
09.2018 - 02.2020
  • As a Night Audit printing daily reports, checking balances, preparing for next day arrivals, surveilling the property, check and adjust employee's schedule.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.

Guest Ambassador Lead

Phillip and Patricia Frost Science Museum
07.2017 - 02.2018
  • Maintain a positive and educational atmosphere towards guests, resolve any problems that may arise during the working hours in a professional matter, have a vast knowledge on the artifacts and contents in the museum, guide guests in having a memorable experience.
  • Liaised with other departments to address specific guest requirements or concerns effectively.
  • Acted as an ambassador for the brand by consistently exemplifying company values in every interaction with guests.
  • Helped to create entertaining, fun and memorable guest experiences.
  • Trained new Guest Ambassadors on company policies and procedures, contributing to overall team cohesion and performance.

Education

Bachelor of Arts - Business Administration

University of Miami
Miami, FL
07-2027

High School Diploma - undefined

Hialeah Sr. High School
Hialeah, FL
01.2015

Skills

  • English (Fluent)
  • Spanish (Fluent)
  • German (A1 Level) 2
  • Guest Services
  • Administrative Experience
  • Multilingual
  • Account Management
  • Documentation management
  • Management collaboration
  • Analytical thinking

Assessments

  • Customer focus & orientation — Highly Proficient
  • July 2020
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficient
  • Scheduling — Highly Proficient
  • August 2020
  • Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Working with MS Word documents — Expert
  • Knowledge of various Microsoft Word features, functions, and techniques.
  • Full results: Expert
  • Administrator — Expert
  • Personality and problem-solving skills
  • Front desk manager (hotel) — Highly Proficient
  • Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
  • Administrative assistant/receptionist — Highly Proficient
  • January 2021
  • Using basic scheduling and organizational skills in an office setting
  • Data entry: Accuracy — Highly Proficient
  • Entering data quickly and accurately
  • Attention to detail — Highly Proficient
  • Identifying differences in materials, following instructions, and detecting details among distracting information.
  • Front desk agent (hotel) — Expert
  • Selecting hotel rooms based on verbal requests and identifying errors in hotel data
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Specialist

Apple
11.2024 - Current

Key Account Manager

Grooglobal Inc.
12.2020 - 05.2021

Business Development Representative

EIMS
11.2020 - Current

Administrative Manager

The Local House
09.2018 - 02.2020

Guest Ambassador Lead

Phillip and Patricia Frost Science Museum
07.2017 - 02.2018

High School Diploma - undefined

Hialeah Sr. High School

Bachelor of Arts - Business Administration

University of Miami

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