Alexander Cerero

Job Purpose:

The Building Supervisor 2 will assist the Aquatic and Rink Operations supervisor with facilitating and managing the operations staff at Ridgeland Common Recreation Complex. The Building Supervisor 2 leads the operation of the facility during all facility hours when full-time staff is not present. This individual is responsible for managing patron issues and customer service related to the facility, making sure that all patron and safety issues are addressed. This position will be responsible for ice maintenance/resurfacing, opening, and closing the facility. This individual is expected to work early mornings, late nights, weekend, and holiday hours. This position is subject to pre­-employment, post-­accident/injury, and random drug testing.

Essential functions:

• Supervise operations staff, including building Supervisor 1 when present. Provide constructive direction through observation, ongoing evaluation, mentoring, and progressive discipline when required.
• Manage operations staff attendance, breaks, and assignments. Manage shift schedules for staff, reduce staff when work load allows, and find replacements for absent
• Provide building security by monitoring the facility, entrance, grounds and visitors to the facility.
• Communicate and enforce facility rules to staff, participants, and patrons
• Maintain a complete understanding of Park District emergency action plans and take the lead in the execution of those plans when required; act as a leader in emergency procedure implementation and building evacuation
• Operate Zamboni Ice Resurfacing Machine, edger and other equipment as necessary. Take ice depth readings. Maintain equipment as assigned. This position requires taking a pre-employment drug test and is part of a random drug/alcohol testing program.
• Perform janitorial responsibilities such as cleaning bathrooms, locker rooms, windows, floors, etc. Supervise custodial staff in performing similar duties.
• Follow all facility cash handling procedures when processing transactions or working with skate shop staff.
• Perform daily mechanical equipment inspections for pool and rink equipment.
• Complete all reports, paperwork, and checklists related to job responsibilities

• Assisted in maintaining cleanliness and organization of pool area and equipment.
• Participated in regular training sessions to improve life-saving techniques and skills.
• Conducted routine checks of safety equipment, ensuring readiness for emergency situations.
• Enhanced guest experience by providing exceptional customer service and responding to inquiries.
• Demonstrated adaptability by covering shifts as needed, ensuring consistent lifeguard coverage at the facility.
• Administered first aid treatment when necessary, prioritizing the well-being of all patrons at the facility.

• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Monitored student progress, providing constructive feedback to enhance skills and confidence.
• Taught swim instruction to students varying in ages and skill levels.
• Prepared equipment before each class class and stored items promptly after classes.
• Streamlined lesson scheduling to accommodate more students, maximizing instructional time.